My Password manager trial subscription is set to end in a couple weeks on April 20th so I purchased a one year subscription today. The problem is when the new subscription was activated it did not recognize that I currently have a trial subscription already installed and running. It changed the password manager subscription end date to today, April 7th instead of adding one year to the April 20th date which it indicated it would do. Also it asks that I install the password manager extension to my browser but it is already there because I have been using the trial for months. I am concerned that taking any further action will wipe out all the passwords I already have loaded into the software. I searched the support site and couldn't find anything on handling this situation. Also I found no way to contact support and get a trouble ticket started for this issue. All the buttons that indicate they allow you to contact a support agent just circle back to the help topics and frequently asked questions page, clearly a very frustrating process.
