How do I find out what my support ticket number is?

skyking22141

skyking22141

I need to send a file to support for a ticket I created, but the comment section of creating a bdsp log doesn't allow any attachments, even though it says to attach the file to your trouble ticket. I will attach the log file to this message and could someone please tell me how to correctly attach the log file after I create it and give permission to Bitdefender access?

Respectfully Submitted,

Skyking22141

Bitdefender error in Event Log.docx

Flexx

https://community.bitdefender.com/en/discussion/comment/337570#Comment_337570

The ticket number for your query raised with Bitdefender support can be confirmed by @Alexandru_BD if you can share your registered email with him via PM. Once you have the ticket number, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

Alexandru_BD

Hello @skyking22141 and welcome back to the Community.

Kindly be advised that we won't be able to analyze the attached file on the forum, as this is a task that can only be carried out by the Support representatives. Should you have a ticket number, please send it to me via PM and I'll ask my colleagues from the Support teams to help you attach the file, as soon as possible.

Thank you,

Alex