buongiorno, non riesco a disinstallare momentaneamente bit defender ?

zeno
edited June 3 in Install and Updates

avendo dei problemi con sky go vorrei disinstallare momentaneamente bitdefender ma ho provato con un disinstallatore esterno ed ora il programma non mi appare più sul pannello di controllo! Vorrei agire anche sulla chiave i registro ma ho paura di compromettere il futuro funzionamento del programma! Posso avere aiuto

Answers

  • Flexx
    Flexx mod
    edited May 31

    Kindly perform the following steps and see if they help you in any way:

    1) Uninstall the Bitdefender product using the Add/Remove Programs option in Windows.

    2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

    3) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

    C:\Program Files (delete any folder with the name bitdefender)

    C:\Program Files (x86) (delete any folder with the name bitdefender)

    C:\ProgramData (delete any folder with the name bitdefender)

    C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

    5) Open the Run command and execute the following commands one by one:

    temp - delete all the files in the folder

    %temp% - delete all the files in the folder

    prefetch - delete all the files in the folder

    6) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found.

    7) Restart your PC in normal mode by deselecting the option you selected while running the system in Safe Mode, then click 'Apply.'

    8) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

    9) Download the online installer for your respective Bitdefender product from the links provided below:

    Bitdefender Antivirus Free: https://download.bitdefender.com/windows/installer/en-us/bitdefender_avfree.exe

    Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

    Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

    Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

    Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.

    If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

    Select, How to's & Troubleshooting Bitdefender productsTroubleshootingI don't knowContact Support→ You will get the option of chatcall or email.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Scott
    Scott ✭✭✭✭✭
    edited May 31

    Just to add to @Flexx helpful post above, Bitdefender cannot be temporarily uninstalled, but only temporarily disabled in the app itself by following these steps:

    https://www.bitdefender.com/consumer/support/answer/28557/

    Also, unless you really know what you're doing, I would leave the registry keys alone. Otherwise, Flexx showed you what to do in step #6.

    Cheers

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.