Pchooklaunch64.exe - Application Error

The issue with pchooklaunch has been fixed in the latest build. See this pinned topic.

Check to see that you have the latest build (14.0.24.337) by right-clicking on the BD icon in the Windows System Tray and then select 'About.' If you don't have this build, right-click on the BD icon in the Windows System Tray again, but this time select 'Update Now.'

Hope this helps.

Regards,

The next time you experience the problem on either PC, follow the procedure below to send a new set(s) of log files to BD tech support for evaluation:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Hi I too get the pchooklaunch error..... I have the 14.0.24.337 build

as for pchhoklaunch32.exe and .dll files ....I dont have these...I have pchooklaunch64.exe and .dll

Can you please help me with this

I have the same error message as shown in the screenshot by iazam, saying pchooklaunch64.exe crashed and needs to be closed. It happend a couple of times in the last few hours and gets a little bit annoying. I hope to find a solution on this forum, so that this problem can be solved!

I have downloaded de newest bitdefender last monday, and that was 14.0.24.330, and it also has the problem. So indeed, as et1123 says, it is not as fixed as we would all like it to be.

I have downloaded de newest bitdefender last monday, and that was 14.0.24.330, and it also has the problem. So indeed, as et1123 says, it is not as fixed as we would all like it to be.

The latest build is 14.0.26.337 as posted in this topic. Note that due to an error, this build number is incorrectly displayed as 14.0.24.337 when right-clicking on the BD icon in the Windows System Tray and selecting About.

Regards,