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Sending Multiple Emails

Shannow
Shannow
in Old topics

Hey, I have a problem with BD2011. Could just be something small. I've unselected the scan outgoing mail option but still it scans the outgoing mail and when theres a large attachment it sends multiple copies of the email.


Am I missing something.


Using Bitdefender 2011 total security with Win 7 Ultimate 32bit.


Thanx in advance.

Comments

  • nikki605
    nikki605

    What email client program you are using, you didn't mention? Have you run a BD Deep System Scan to make sure you aren't infected with a virus/malware?


    To have Bd tech support investigate further, please follow this procedure:


    1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.


    2. Click on Start and then choose My Computer/Computer.


    3. Browse to:


    C:\Program Files\BitDefender\BitDefender 2011


    - considering that BitDefender was installed on the default C partition


    4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator


    5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish


    6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)


    7. Reconnect your internet cable (only after you have moved the file to the new location)


    8. Upload the created file HERE


    9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.


    10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.


    It may take several days for them to analyze the files and respond depending on their workload, so please be patient.


    Regards,

  • Shannow
    Shannow

    Thanks Gary, will do that.

This discussion has been closed.

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