Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Missing Bd Modules In Bdis 2011

Options
searchlight
searchlight
in General module

My BDIS is the latest version 14.0.29.354


I still encounter on occasion missing modules from the gui when I am using Expert View.


Could someone help me download the patch that is on the website because it only downloads as 0 bytes file.


Thanks.


P.S. I am using XP SP3

Comments

  • searchlight
    searchlight
    Options
    My BDIS is the latest version 14.0.29.354


    I still encounter on occasion missing modules from the gui when I am using Expert View.


    Could someone help me download the patch that is on the website because it only downloads as 0 bytes file.


    Thanks.


    P.S. I am using XP SP3


    I have contacted BD Support via Chat about the missing modules in Expert View of BitDefender Internet Security 2011. After talking about everything but the direct problem and a solution, he escalated it to Senior Support. I am waiting for an answer.

  • searchlight
    searchlight
    Options

    This problem has been going on for the last two weeks.


    When viewing Expert View in BDIS 2011, occasionally all I see in a blank GUI with Clouds and Blue Sky.


    I have contacted Support Chat twice, who talk about everything but the problem which is listed on the support site with a fix that could be downloaded but when I download the fix, the file size is O bytes.


    I am sure that I am not the only one with this problem.


    I am running XP SP3 with 2.2GB Ram and no other Security Products on my PC.


    Has anyone received a solution from BD or have another workaround.


    In Simple View and Intermediate View, there is no problem. Only in Expert.

  • Mihaela M.
    Mihaela M.
    edited April 2011
    Options

    Hi searchlight,


    I sent you via e-mail the patch you need. Also, I closed the open ticket you had.


    Thank you!

  • coolcool1227
    coolcool1227 ✭✭✭
    edited April 2011
    Options

    The patch is still un-downloadable from


    http://kb.bitdefender.com/site/KnowledgeBase/article/817/


    What if someone need it?

  • Mihaela M.
    Mihaela M.
    Options

    Hi ONT,


    I downloaded it with Internet Explorer, Mozilla and Google Chrome and it worked. Did you use another browser ?


    Thank you!

  • coolcool1227
    coolcool1227 ✭✭✭
    Options

    Hi


    I used IE6 and 8, Opera and Mozilla Firefox, but could not download it and displaying the error "The server at www2.bitdefender.com is taking too long to respond."

  • Mihaela M.
    Mihaela M.
    Options

    Hi ONT,


    Be informed that we fixed this situation and now you should be able to download the patch.


    Thank you!

All Time Leaders

Categories

Defenders of the month