[resolved] Bitdefender Internet Security 2011 - Bsod

Hello,

You mean you get a BSOD at the scan during the installation when it search for other security solutions installed on the PC ? Please follow the steps below and send me the generated log file:

1. Download this file:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link and one for the topic you started.

Looking forward to your answer!

Hello,

Finished the analysis of the logs you've sent me. I have noticed that you have installed on the PC Easy Tune 6 B11.0309.1.

Please uninstall it then use the uninstall tool to remove any traces from the previous installation attempt then restart the PC (WAIT to be asked to reboot when then uninstall process is complete !).

BitDefender Uninstall tool:

http://www.bitdefender.com/uninstall

As you are using Windows 7 I also have the following recommendation:

- after you save the uninstall tool right click on it and select "Run as Administrator";

- you should also install the Windows 7 Service Pack 1;

Please let me know if the issue is now resolved.