Bitdefender Is 2012 Issue W/ Hackshield Games

Hello there,

I have same problem as Meium, just bought BitDefender and installed it, now i can't play any game from nexon.net.

Added every execute of their games, and nothing works. I have logged a seesion of the game connection:

00:43:08 HSUpdate.exe:Connect to 81.218.31.185:80 success.

00:43:11 DragonNest.exe:Connect to 63.251.217.193:47611 success.

00:43:11 DragonNest.exe:Connection 63.251.217.193:47611 close

00:43:22 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:22 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:23 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:23 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:24 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:25 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:26 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:26 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:43 DragonNest.exe:Connect to 208.85.111.213:14300 success.

00:43:47 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:47 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:51 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:52 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:54 DragonNest.exe:Connect to 222.122.222.53:80 success.

00:43:55 DragonNest.exe:Connection 222.122.222.53:80 close

00:43:55 DragonNest.exe:Connection 208.85.111.213:14300 close

00:43:56 DragonNest.exe:Connect to 199.16.233.217:14402 success.

And then it just disconnecting me from the game, without any real error or anything, if you need any additional info just ask.

If it won't be fixed soon, i might drop BitDefender.

yes i am also having trouble getting into all the nexon games because of bitdefender... after deleting bitdefender i can access the games agian... hopefully this is fixed soon or kaspersky here i come

Heya there ferdie,

Got those instructions from their support today, it might help, don't really know cause haven't tried it yet, please try it and tell me if it works cause i uninsulated BitDefender for the time being:

Hi yowave,

Thank you for your e-mail. In order to solve this issue you will need to add

the games to the Exclusions List. The steps are below and are quite simple:

1. Open the Bitdefender program > Settings > Antivirus > Exclusions

2. Add the file to the Active Virus Control exclusions: click on "Excluded

processes" > add the .exe file of the software and make sure it is "Allowed" >

click "Close".

3. Now add the file to the "on access and on-demand" scan exclusions: click on

"Excluded files and folders" > Add the file and make sure it's excluded for

"both" on-access and "on-demand" scanning.

4. Also add a Firewall rule for it > go to the Firewall module > Advanced >

click on "Application rules":

- Browse to the application and click on "Open"

- Select both "Local Address" and "Remote Address" boxes

- At "Network type" select "Trusted"

- Events > select all the boxes (Listen, Traffic, Connect)

- Protocol: Any

- Direction: Both

- IP version: Any

Click on OK and close the Rules window.

Now yowave please restart the computer and recheck the software. I'm fairly

confident the above solution will solve the issue you reported, but should you

require further assistance please don't hesitate to contact us.

yowave, does this solution work in bit-defender 2011?

Hello,

Can anyone confirm that adding the executables to the Active Virus Control exclusion list, or disabling only Active Virus Control solves the issue?

Hekichi: you encounter the same issue with BitDefender 2011?

I'm having the same problem on my computer as well. Adding the executables or even the entire software in AVC does not help. It works perfectly fine when I uninstall this program.

I'm using BitDefender Antivirus Plus 2012

So I finally was able to get MapleStory to work. Here is how I did it on the Bitdefender Antivirus Plus 2012. Game Mode doesn't even have to be on.

Here is how image wise:

http://imageshack.us/photo/my-images/202/b...clusionlis.png/

Uploaded with ImageShack.us

Or you can follow these steps:

1) Open Bitdefender Antivirus Plus 2012 by right clicking the icon on the system tray and select "Show."

2) Select settings.

3) Select the "Antivirus" tab.

4) Then, click on the "Exclusions" tab on the top.

5) Under "Processes," click on the link "Excluded Processes."

6) Select "Add" and "Allow" and choose the following programs for MapleStory:

• c:\nexon\maplestory\gamelauncher.exe
• c:\nexon\maplestory\maplestory.exe
• c:\nexon\maplestory\patcher.exe
• c:\nexon\maplestory\setup.exe
• c:\nexon\maplestory\hshield\hslogmgr.exe
• c:\nexon\maplestory\hshield\hsupdate.exe

Although I don't it's necessary to add some of these .exe files as exclusions, I did it just in case I get another error when launching the game.

As for Combat Arms, Vindictus, Dungeon Fighter Online, Dragon Nest, Mabinogi, Atlantica Online, or any other games, I would try the same exclusions as well.

As for the firewall issues, although I don't use the Bitdefender's one, but I do use the Window's version. I currently allowed the following to pass through:

• Pando Media Booster
• Nexon Game Manager
• Dragon Nest
• Online Shield

Port Forwarding was not necessary on my router.

I hope this helps!

So I finally was able to get MapleStory to work. Here is how I did it on the Bitdefender Antivirus Plus 2012. Game Mode doesn't even have to be on.

Here is how image wise:

http://imageshack.us/photo/my-images/202/b...clusionlis.png/

Uploaded with ImageShack.us

Or you can follow these steps:

1) Open Bitdefender Antivirus Plus 2012 by right clicking the icon on the system tray and select "Show."

2) Select settings.

3) Select the "Antivirus" tab.

4) Then, click on the "Exclusions" tab on the top.

5) Under "Processes," click on the link "Excluded Processes."

6) Select "Add" and "Allow" and choose the following programs for MapleStory:

• c:\nexon\maplestory\gamelauncher.exe
• c:\nexon\maplestory\maplestory.exe
• c:\nexon\maplestory\patcher.exe
• c:\nexon\maplestory\setup.exe
• c:\nexon\maplestory\hshield\hslogmgr.exe
• c:\nexon\maplestory\hshield\hsupdate.exe

Although I don't it's necessary to add some of these .exe files as exclusions, I did it just in case I get another error when launching the game.

As for Combat Arms, Vindictus, Dungeon Fighter Online, Dragon Nest, Mabinogi, Atlantica Online, or any other games, I would try the same exclusions as well.

As for the firewall issues, although I don't use the Bitdefender's one, but I do use the Window's version. I currently allowed the following to pass through:

• Pando Media Booster
• Nexon Game Manager
• Dragon Nest
• Online Shield

Port Forwarding was not necessary on my router.

I hope this helps!

Thank you very much! I finally got it to work. ATTENTION: For Combat Arms players who have this problem follow Keoke's guide and add the following processes to the list:

c:\nexon\combat arms\combatarms.exe

c:\nexon\combat arms\hshield\hsupdate.exe

c:\nexon\combat arms\combatarms_direct.exe

c:\nexon\combat arms\engine.exe

c:\nexon\combat arms\hshield\hslogmgr.exe

c:\nexon\combat arms\cav.exe

P.S. This should work without game mode "on".

Nothing works, I have tried everything listed. Nothing is allowing Nexon games to work. So I have go to Avast and everything works great. Its a shame as I loved bitdefender however if it doesn't allow certain products to work then its really not worth the money.

I e-mailed tech support about this issue as I couldn't play MapleStory. I promptly received a solution and it works so I thought I'd share.

Please note that this is a known issue and the development team is working on

a fix that will be available via the automatic update module without any

intervention from your end.

Until then, as a workaround, please follow the instructions below:

In order to further investigate this issue, we will first need to set the

BitDefender Update on Prompt so the changes will not be reverted upon auto

updating. Please follow the steps below:

1. Set the BitDefender Updates on prompt;

2. Restart the computer in Safe Mode.

4. Browse to:

C:\Windows\System32\drivers folder.

5. Locate the file "avc3.sys"and rename it into "avc3.sy_";

6. Restart the computer in Normal mode;

7. Once the product will want to Update, please make sure to select only the

"Signatures update" option and not the Product Update one, as that will

replace the file you renamed in Safemode;

8. Check if the issue still occurs.

NOTE:

If you are not seeing the file extensions please go to Start -> Control Panel

-> Folder Options -> View tab -> uncheck the option "Hide extensions for

known file types".

[how to set BitDefender updates on prompt]

- open BitDefender GUI;

- click on 'Settings';

- go to 'Update';

- select 'Prompt before downloading';

- click on 'Home';

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load;

you need to press 'F8' until you will be displayed a text menu;

- Select 'SAFE MODE' in the text menu and press 'Enter';

- Wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click 'OK' to acknowledge.

Hi did this work for you guys? How can we know if your dev team already made a fix and available via update.

Bitdefender 2012 internet total security user here

Thank you

I e-mailed tech support about this issue as I couldn't play MapleStory. I promptly received a solution and it works so I thought I'd share.

Please note that this is a known issue and the development team is working on

a fix that will be available via the automatic update module without any

intervention from your end.

Until then, as a workaround, please follow the instructions below:

In order to further investigate this issue, we will first need to set the

BitDefender Update on Prompt so the changes will not be reverted upon auto

updating. Please follow the steps below:

1. Set the BitDefender Updates on prompt;

2. Restart the computer in Safe Mode.

4. Browse to:

C:\Windows\System32\drivers folder.

5. Locate the file "avc3.sys"and rename it into "avc3.sy_";

6. Restart the computer in Normal mode;

7. Once the product will want to Update, please make sure to select only the

"Signatures update" option and not the Product Update one, as that will

replace the file you renamed in Safemode;

8. Check if the issue still occurs.

NOTE:

If you are not seeing the file extensions please go to Start -> Control Panel

-> Folder Options -> View tab -> uncheck the option "Hide extensions for

known file types".

[how to set BitDefender updates on prompt]

- open BitDefender GUI;

- click on 'Settings';

- go to 'Update';

- select 'Prompt before downloading';

- click on 'Home';

[How to restart in Safe Mode]

- Restart the computer (Windows Start button - Turn Off - Restart);

- Press the 'F8' key several times before Microsoft Windows begins to load;

you need to press 'F8' until you will be displayed a text menu;

- Select 'SAFE MODE' in the text menu and press 'Enter';

- Wait while Windows loads in Safe Mode; this process ends with a confirmation

message; click 'OK' to acknowledge.

Hello

That is a temporary workaround until the fix is delivered via Automatic Updates.

You can use it until the update is released.

We are sorry for the inconvenience.

Take care.

Hi, I am also having the same problems with Combat Arms; another Nexon game the uses hackshield. Is there a way to get an email update onto when it is fixed and will the temporary solution also work for Combat Arms?

If anyone has a link to another forum that answers my question I was appreciate it a ton!!! thnx

http://www.sendspace.com/file/sjey37

Hello

Do you use the English version or another localization?

I need to know to see if you have the latest product update.

Take care.

It is English and yes it updates on its own and I also tried manually updating and I still have the same problem

......^........

The issue was not resolved, the game continues to crash!

Computer specs:Intel Core 2 Quad Q6600 2.4 GHz CPU, 64-bit windows 7 ultimate, 8 Gb DDR2 RAM, 9800 GTX+ GPU, and a 25mbs/25mbs cable internet..

This never happened before I installed BitDefender and works perfectly fine on my SSD that doesn't have bitdefender on it; using the same computer.

I attached a photo showing BD being up to date and a link to a video of what happens doen below ↓

SD:

HD:

anyone going to help me?

thank you

Hi,

I am using Bitdefender Internet Security 2011 version 14.0.30.357 and having the same issue. It was ok last few months until the recent Bitdefender updates.

I bought the 2012 version but I gave up with so many issues. I downgraded to 2011 version and was so great. Now any hackshield games just crash and is acting as listed in this post.

Can someone tell if this is fixed in 2012? Maybe I should give it a try as I have like 600+ days left in my license.. arrg what a $$ waste. Now I am using Security Essential and Maplestory (hackshield games) works!!!

Please advice.

Hello

A product update was released. Your build should be 15.0.38.1604(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).

In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).

Changelog:

http://forum.bitdefender.com/index.php?sho...st&p=139660

Let me know if the situation is solved.

Have a nice day.

Hi,

I have uninstalled 2011 and installed 2012 as instructed. Seems this did the trick. I am hoping other people are reporting the same good news. I still need to test other stuffs to make sure no slow down browsing the internet.

So far Maplestory and TeamFortress 2 working fine without game mode on.

Hope it does not break down the road with future updates as it did to Bitdefender 2011.

Hello

Welcome to our forums!

Please follow these steps to install Bitdefender 2012 and it should run properly with the latest updates.

1. Use our uninstall tool in order to uninstall/delete any previous BitDefender related files:

http://www.bitdefender.com/uninstall

Access the link and when the window with the BitDefender file appears, please choose the "Save to disk" option. Save the tool on the PC, run it(right click and select "Run as administrator" - for Windows Vista/7) and restart the computer when prompted.

2. Download and install the software and then run it to clean your computer's registry and temporary files:

http://download.piriform.com/ccsetup318.exe

http://www.piriform.com/docs/ccleaner/usin...gistry-cleaning

Once the cleaning is complete it's recommended to restart your computer.

If you have a registry cleaner already installed, you can use that one.

3. Install BitDefender using the latest installation kit available for download. Please note that you need to download (save) the installation kit prior to running it.

The BitDefender Internet Security 2012 installation kit can be downloaded from here:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The installer should automatically retrieve your license key so you will not need to enter it again during the setup.

For more information on the registration process please read:

http://www.bitdefender.com/support/How-do-...fender-843.html

http://www.bitdefender.com/support/How-do-...ersion-844.html

Should you need further information, please do not hesitate to reply to this message.

Have a nice day.