Youtube Player Freezes When Bitdefender Active

I have the same problem with youtube

In the beginning it freezes for serveral seconds while the sounds goes on normal (like it should be)

Also using Chrome btw

Update: I noticed this stops happening when I uncheck Active virus control in the settings...

Try adding your browser (Chrome?) to the Exclusion list at Settings-->Antivirus-->Exclusions-->Excluded files and folders and test if that allows you to play videos with AVC set to ON.

Regards,

Same problem here, just locks first 3-4 seconds...

Does adding a browser to your exceptions not give you an open door for virus etc to come in though?

Should it not just be fixed in the software, as I have found several mentions of this problem in the forim.

Will there be a product updgrade which fixes this issue?

Am currently still on trial and this is a major issue for me, as I don't like it slowing doewn overall system performance.

Hope to get an update on this soon, thanks..

Yeah I also have this problem. Thank God I'm not the only one!

Using the trial BitDefender Antivirus Plus 2012 and google chrome.

I'm worried about adding it to the exclusion list for fear of it opening a door for viruses to flood in, though I'm no tech genius. Can someone confirm whether this is the case or just an irrational worry?

No worries. AVC detects potentially harmful application programs running on your PC based on their behavior. Adding the program to the Exclusion list simply bypasses this check, saying you trust the program. You are still protected from viruses by BD's real time protection, antiphishing, privacy control, etc.

Regards,

Update:

Added Google Chrome exe to excluded file list and excluded processes list. Also added the entire Chrome folder to excluded files and folders list.

Despite all this, the problem remains. Any other ideas? Its blooming annoying.

I can't confirm whether that update works because when i click 'update', nothing happens. I currently have Version: 15.0.27.322, not Version: 15.0.27.338.

English

What language version of BD do you have installed?

Regards,

Hello Kieran.Driver,

I can't confirm whether that update works because when i click 'update', nothing happens.

What do you mean by this?

Are you clicking Update now from the tray icon menu, or from BitDefender's interface? If clicking from the tray icon, indeed, there isn't any feedback (it just checks and updates in the background). If clicking from the interface, you should see the button changing to Stop, and the update status changing to Checking.

Are you receiving signature updates, or doesn't the update function at all? Please check the Events -> Update to see any stored events on this matter.

Also, please go to the BitDefender installation folder (by default, it's C:\Program Files\BitDefender\BitDefender 2012\) and check if you have any files with the .upd extension. If you do, it means that there are some product updates that were downloaded, but they were not applied, because this requires a system restart. Try restarting your system and check if the update applies (check the version number in About and also check if any .upd files remain in the installation folder).

Please post back the results.

Cris.

Hi Dan.

This morning I saw there was an update as BD started installing massive file.

Took a look at your update thread here and saw there was an update released taking care of the freeze issue.

I installed the update and did a reboot, however problem is still there.

It now manifests itself most if you open a youtube clip, watch it for a while and then click on one of the clips on the right hand side (the related clips)

The full lag is there again.

So unfortunately the problem still persists.

Maybe it is an idea to revert eryone in the general section (10 sec video lag thread) to this section and close that one as now we have 2 threads seeming to discuss the same problem.

Hope to see a solution soon.

Thanks,

edit.. just to be sure I did a full power down, waited a bit and powered up again.

Issue is still there, even on first youtube video you watch.

This is really disapointing, I can't believe there is no way for you guys to replicate this as it is so obvious.

Isn't the development team experiencing lag on youtube?

Massive problem, 14 days left on trial...doesn't look too good to be honest.