Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Bd Internet Security 2011 Don't Want To Accept License Key

I buy Bd Internet security 2011 via local saler.


They have only one left in shop, so I buy it.


I have asked them will it work in 2012 they answered me yes it will.


When I enter a license key it said:


we were not able to validate the license key you entered.


I read some FAQ from your forum.


Suggestion was to uninstall Bitdefender with www.bitdefender.com/uninstall.


I downloaded it and run.


Once again I install 2011 BD IS, I haven't accept offered instalation of 2012.


Same answer, don't accept license key.


How can I check validity of my license key?

Comments

  • rootkit
    rootkit ✭✭✭
    edited June 2012

    Hello :)


    Welcome to the forums!


    Please send me your license key and your email address via PM.


    DO NOT POST THEM ON THE FORUMS!


    Take care.

  • Hello :)


    Welcome to the forums!


    Please send me your license key and your email address via PM.


    DO NOT POST THEM ON THE FORUMS!


    Take care.


    Thanks for the answer,


    in the meantime I have managed problem.


    Once again I repeated the whole procedure.


    First I used the program from your site www.bitdefender.com/uninstall,


    restart computer. Then I started the installation from CD for Bd Inter. Sec. 2011.


    when I was offered for update, I refused it and continue instalation from CD.


    When I was asked for license key, I entered it and passed.

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Thank you for your feedback!


    Let me know if you have other questions.


    Take care.