Printing With Safepay

Good question, as the Print button is unresponsive for me too. And since Saefpay is its own loaded "OS", Print Screen or an image capture software is unreachable. I am like you, I want some sort of back up, I at least want an image capture (let alone a print out) of a receipt etc. from an online transaction.

edit: for sp.

Hi AstroMax

Did you do anything in Bitdefender settings, or just load Safepay, go to a web page and hit print, and it printed?

I thought maybe it was because I was connected wirelessly to my printer, but even after printing a Word document in normal Windows mode (to confirm it's working) via USB cord, and then running Safepay...no print. Even if there is a print option on the webpage, it is unresponsive What am I missing?

Thanks for any insight you can give

Thanks for your reply Yes, it is set to default, I don't even get a pop up of the printer set up page, do you?

I confirm that i have tested today print option from SafePay.

Not working, same problem...i click print button, nothing happen, tried to right click on the page and after that click print, same problem.

From Windows, print is possible.

Still the same situation here, and I only have the security suite on this notebook partition. Yet, after reading your post, I did check around just to make sure I didn't have other security solutions running in the background, didn't. This is probably on a Bitdefender "too do list" to check into, so we'll see what happens.

Super, thanks for the update Mike It will be interesting to see what they come up with.

Hello All

Just to keep you in the frame, Bitdefender subsequently sent me a log file which I had to activate and return the results to them. This has now apparently been sent to their testing team and the results of their findings are awaited.

Do we have any word on this yet, do you need another log file from a different PC, I'd be more than happy to help

Only upgraded to 2013 version on September 2. I too have had problems trying to print from the Safepay browser - I've only tried two of my banks so far and have contacted BD Support for their comments. Safepay seems a good idea on paper but a little more difficult to implement. Not being able to 'printscreen' doesn't help either. Also the virtual keyboard keeps disappearing while trying to input security details.

I have given up and disabled Safepay it does not seem that Bitdefender wants to help or cannot fix it! " />

Have had various similar problems. Looked at Account statement. Couldn't print or download it to my machine. Also found that on-screen keyboard was hopeless for entering passwords - never seemed to work. Some banking sites also don't seem to work (Tesco for example. I think it may be something to do with cookies.)

Seems like safepay needs a lot more development to become anything like useful

......and another thing - When I close safepay it occasionally wipes my desktop background and replaces it with black so that I have to re set it!

Thought I'd give Safepay a try today and paid a bill. Tried to print a copy of the confirmation and I, too, was unable to print either from the website's print button or from the safepay print button. Ended up copying the page, exiting out of Safepay and then pasting into a Wordpad file. Not the best option, but at least I had a record of the payment. Obviously, can't do that with everything. Had to log back in to the site in the regular browser to download my statement. Have Bitdefender Total Security 2013. Safepay is a great concept, but needs work and would be great if someone from BD would get back with this thread as to whether this issue will be fixed.

On a side note, I had no problem with the virtual keyboard using my mouse to enter the info required.

Someone from BD --- please respond. Thank you.

Well, it's a bit disappointing that this seems to be going on without any resolution.

I have BIS 2013, and am having the same issue as most users here: if I use Safepay for internet banking, I'm unable to print any record of the transaction, either to my USB-connected printer or to a PDF that I could print later.

Sadly, Bitdefender's tech support could offer nothing consrtructive, had me run a utility to generate a log file and submit it to them, and I've heard nothing more, after more than a month. I've written to them three times since, asking if there's any update, but they haven't even bothered to reply. That's very unsatisfactory.

I don't understand why this issue hasn't been resolved, or even acknowledged as an issue. The tech support responded as if they'd never heard of such a problem before — does that mean that most people don't have a problem printing from within Safepay, or that most people don't even try to use the printing option?

The printing issue is known and I hope it is fixed now. It's the print spooler which does not play very nice with the firewall and protection.

Until the update, I can suggest a workaround: open Printers, right click the default printer, properties, advanced, and check "Print directly to printer".

I know is not a pleasant temporary workaround, but this fixed the main issue (there was a crazy combination of many things).

I will personally stress the protection/core team for being 100% sure they fixed it for good *and* deployed.

Regards,

Cristian

Thank you for that work around Cristian I don't mind it on 2 fronts: 1st, that your not denying there is a problem, and that you are seeking to resolve it. 2nd, that you did provide this temporary work around fix. So again, thank you