[resolved] Full Scan Kill My Cpu

mitza97
mitza97 ✭
in Antivirus

Hello.


Today i have tried to make a full scan...this was a BIG MISTAKE.


My computer really "killed". My system specification : Windows 7 Professional X86 SP1, Dual-Core 2,67GHZ, 2 GB RAM.


I have not managed to stop scanning process in any way...interface of scanning blocked, i could not stop scanning process form task manager, the only way to stop was to shutdown windows.


I like this new product, but i think we need an optimization for CPU usage.


I will attach a print-screen to see details.


Have a good day !


66kr46.png

Comments

  • columbo
    columbo ✭
    edited July 2012

    You're not alone on that front either. I hit 100% for about 1-2 minutes and held my breath through it. It finally backed down, but that was my thought too, I'm not going to run a full scan for awhile.


    My specs on this notebook are:


    Windows 7 Home Premium SP1


    Core i5 520m 2.40 GHz


    4 GB DDR3 Ram

  • columbo
    columbo ✭

    Just thought I would try to dig into it more. I ran another System Scan from my C: drive partition, and when it got to my K: drive partition, that's when it began spiking out. The first top two images show how the CPU had been maxed out for a bit. I don't know if BD has a hard time with Dropbox (in my case), as a Contextual Scan for that on my C: side, of that folder again, got the 50-100% cpu readings :blink:


    I tried stopping, exiting Dropbox to see if BD was having a hard time with it running the cloud back up, but that didn't help. It is repeatable with Dropbox, on my Notebook, to get the high cpu. It especially doesn't like my Security Software folder of misc free and previous paid for security solutions, and also doesn't like my HP driver folder. :blink:


    I didn't finish the scan, so I don't know if it would be cached, and no longer re-scan them and thus alleviate that issue?


    BDHighcpu.jpg

  • LukacsB
    LukacsB ✭

    Hello!


    The same problem here. OS is W7HP32bsp1, 4GB ram, intel P 8700 duo core.

    post-103356-1341738290_thumb.jpg

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I need some logs before I can provide an answer for this:


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Have a nice day.

  • columbo
    columbo ✭

    Hi Christian :)


    Done and sent, if you need anything else, let me know :)

  • LukacsB
    LukacsB ✭

    Hi Chris!


    I sent the log file.


    Regards

  • mitza97
    mitza97 ✭

    Hello Cristi. :rolleyes:


    You have a PM from me with the log, as you requested.


    Waiting for news...


    Have a nice day !

  • coolcool1227
    coolcool1227 ✭✭✭

    Disable the Hyper Threading option from BIOS, if enable or vice versa, then check the resource usage again.

  • mitza97
    mitza97 ✭
    Disable the Hyper Threading option from BIOS, if enable or vice versa, then check the resource usage again.


    I don't have Hyper Threading in bios, my processor is not Pentium 4 with Hyper Threading, is Intel Pentium D805 Dual-Core.

  • mitza97
    mitza97 ✭

    @ONT:


    What is your CPU consuming on a full scan ? And what is your CPU specification ?


    Maybe mine is too low on performance...is the first DUAL-CORE appeared running at 2,67 Mhz...:rolleyes:


    But reading the recommended specification for BDIS 2013, i see this :


    "CPU: Intel CORE Duo (1.66 GHz) or equivalent processor


    Memory (RAM): 1 GB (Microsoft Windows XP)


    1.5 GB (Microsoft Windows Vista, Microsoft Windows 7 and Microsoft Windows 8)"


    I have 2 GB of RAM and my system is Windows 7 Professional SP1.


    I meet the recommended specification i guess... :rolleyes:

  • mitza97
    mitza97 ✭

    Some news ?

  • realkaka2204
    realkaka2204

    Me too.


    I'm use Core i5 760 and run 100% about 5-6 minutes when "System Scan".


    I use Windows 8 RP and Bitdefender Internet Security 2013 x64.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    I have escalated the current situation to our developers.


    Have you tried to turn off Active Virus Control before the scan?


    Also, since Auto Scan is turned on, there is no need to manually scan the PC, the On Access scanner will take care of all the issues.


    If you still want to manually scan the PC, you can do it once per month.


    Take care.

  • columbo
    columbo ✭
    edited July 2012

    Hi Christian :)


    I did run a System scan with Active Virus Contol off, and the scan setting at default. I did not have the prolonged 100% spikes as before, only about 1/2 doz. 98-99% spikes. It would be nice if it only spiked to 60-65%. Did disabling th AV control help, and did it also help that in my case the folders that were giving the scanning engine fits (HP back up driver folder, and misc previous free, old, antivirus solution folder) that these are now cached and no longer being scanned, thus also helped?


    To have a scan button, and not to be able to really use it is a little hard to ask. We've been programed over the years of PC security maintence, and now to be told to back off on scanning... but, but, it's a button ...just have to use it, I want to see files being manually scanned in the scan window ^_^


    I know the Bitdefender technology is fantastic, and a once a month System Scan is enough, but it still feels good to be in somewhat control, and to be able to run a System scan without worries of toasting our "intel inside", would be nice.


    edit: Thanks for escalating this issue :)

  • realkaka2204
    realkaka2204

    After I turn off AVC, I can't turn on again <img class=" /> . When I turn on, then close main interface, AVC auto off :(. Is it a new bugs?

  • superman24101994
    superman24101994

    I don't have problem with CPU but have with HDD :(


    post-106270-1343794894_thumb.png

  • mitza97
    mitza97 ✭

    I have turned off AVC, and i get almost the same result...CPU utilization fluctuates between 90-98 %.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    A product update was released. Your build should be 16.18.0.1406(please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number).


    In order for the product update to be installed, you need to reboot your machine(you should see in the Events -> "Reboot required" under the Update module).


    Changelog:


    http://forum.bitdefender.com/index.php?sho...mp;#entry148172


    http://forum.bitdefender.com/index.php?showtopic=35499


    Let me know if the situation is solved.


    Have a nice day.

  • realkaka2204
    realkaka2204

    Hi,


    This issue still remain.

  • mitza97
    mitza97 ✭

    Hello Cristi.


    I can confirm that this issue still remaining after updated to the latest build, unfortunately. <_<


    After 5 minutes of full scanning, CPU usage is 100 % and remain at that level.

  • coolcool1227
    coolcool1227 ✭✭✭
    @ONT:


    What is your CPU consuming on a full scan ? And what is your CPU specification ?


    Maybe mine is too low on performance...is the first DUAL-CORE appeared running at 2,67 Mhz...:rolleyes:


    But reading the recommended specification for BDIS 2013, i see this :


    "CPU: Intel CORE Duo (1.66 GHz) or equivalent processor


    Memory (RAM): 1 GB (Microsoft Windows XP)


    1.5 GB (Microsoft Windows Vista, Microsoft Windows 7 and Microsoft Windows 8)"


    I have 2 GB of RAM and my system is Windows 7 Professional SP1.


    I meet the recommended specification i guess... :rolleyes:


    My System Specs are


    CPU: P4 3.00 Ghz with two Logical Processors, 64bits


    Memory: 2GB RAM DDR2


    OS: Windows 7 Ultimate SP1,32bits


    I did the Full System Scan for C Drive only and excluded all other partitions and also My Documents folder, and it takes about 2 hours to complete the scan.


    It may be possible that the Scan is not taking the full advantage of physical multi core processors.

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Out product uses all the cores available from the real or virtual processors.


    This screenshot proves this statement:


    http://forum.bitdefender.com/index.php?sho...st&p=148322


    We are currently investigating the situation and the logs received and I will post here a possible solution soon.


    Thank you in advance for your patience.


    Have a great day!

  • rootkit
    rootkit ✭✭✭

    Hello everyone :)


    During a remote session we managed to reproduce the situation(with the help of mitza97) and we gathered all the logs.


    Now my colleagues will analyze them and the situation should be solved soon.


    Thank you very much for your time and patience!


    Have a wonderful weekend!

  • mitza97
    mitza97 ✭
    Hello everyone :)


    During a remote session we managed to reproduce the situation(with the help of mitza97) and we gathered all the logs.


    Now my colleagues will analyze them and the situation should be solved soon.


    Thank you very much for your time and patience!


    Have a wonderful weekend!


    A wonderful weekend to all ! :rolleyes:

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hi :)


    A possible cause was discovered and the fix should be provided by a new version of the scanning process.


    Until this is resolved, I recommend you to keep Auto Scan turned on and it will take care of everything.


    Have a great week!

  • mitza97
    mitza97 ✭

    Good news, Cristi. :rolleyes:


    Thanks support team Bitdefender!

  • rootkit
    rootkit ✭✭✭

    Hi :)


    I will post here when the update in released.


    Take care.

  • coolcool1227
    coolcool1227 ✭✭✭
    Hi :)


    A possible cause was discovered and the fix should be provided by a new version of the scanning process.


    Until this is resolved, I recommend you to keep Auto Scan turned on and it will take care of everything.


    Have a great week!


    Would you like to share us about that possible cause?

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello Omer :)


    The information is confidential and can not tell you more about this, but I can tell that it will be fixed soon.


    Have a wonderful day!

  • mitza97
    mitza97 ✭

    Some good news Cristi about this problem ? :rolleyes:

  • rootkit
    rootkit ✭✭✭
    edited August 2012

    Hello Mihai :)


    The new logs collected from that machine will help us implement the fix in our products.


    Thank you very much for your time and patience!

  • mitza97
    mitza97 ✭

    Ok Cristi. :rolleyes:


    I'm glad that i can help in resolving problems.


    Anytime with pleasure. :rolleyes:


    Have a good day !

  • rootkit
    rootkit ✭✭✭

    Hello :)


    The final fix is scheduled for build 16.21.xxx, I will keep you up to date with the progress.


    Also, did you installed 16.20. The issue is still reproducing?


    Take care.

  • realkaka2204
    realkaka2204

    Problem not fix with latest build 16.20.0.1483

  • superman24101994
    superman24101994

    I have issue when listening online music (mp3.zing.vn).


    Bitdefender Security Service: 45~90% CPU :(

  • mitza97
    mitza97 ✭
    Hello :)


    The final fix is scheduled for build 16.21.xxx, I will keep you up to date with the progress.


    Also, did you installed 16.20. The issue is still reproducing?


    Take care.


    Problem still not fixed with the latest build, Cristi. Waiting for build 16.21.xxx. :rolleyes:

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you very much for your feedback, I will inform my colleagues about this.


    Have a great week!

  • mitza97
    mitza97 ✭
    edited October 2012

    Hello Cristi.


    Good news. :rolleyes:


    I have tested full scan in the latest build 16.22.0.1534 and i see that the problem is resolved.


    I attach a print-screen to see CPU usage in the latest build.


    This topic can be closed.


    Many thanks to Bitdefender Team ! :rolleyes:


    pbtd1.jpg

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Thank you very much for your patience.


    Have a great day!

This discussion has been closed.

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