How Does One Get A Refund As Product Has Not Worked.

naenyc · October 2012

I planned on switching from Avast to Bitdefender for that little bit more security.

However it has been a dismal failure, poor support, no response from debug log submittal, and attempts by support to have me debug your product.

I've even referred them to your own threads for one of the myriad problems:

It didn't work out, but even though I've attempted to contact your company and avangate three times, I've yet to hear a response.

It would seem that you would prefer not to have negative reviews out there, so please direct me to the proper department.

Thank You

rootkit · October 2012

Hello

Do you currently have Bitdefender 2013 installed?

Please follow the steps explained in the article below and send me via PM the generated log file:

If the file is too big to attach it, upload it on

or

and send me a PM with the download link.

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Have a nice day.

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