Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Windows 8 & Autoscan

Options
toddwaddell
toddwaddell
in Antivirus

I've upgraded to Windows 8 64-bit. Since then, Bitdefender shows that it is not set to anti-virus autoscan. When I attempt to click that button 'on' it flips right back to off. The user/auto button is also stuck on user. When I push auto, it flips right back to user.

Comments

  • jdobbs876
    jdobbs876
    Options

    Same situation has happened to my computer since I upgraded to Windows 8 64-bit.

  • rrlinker
    rrlinker
    Options

    Same problem here. Ran the repair utility and it did not fix the issue. Not sure what to do????

  • orion_jb2001
    orion_jb2001 ✭✭✭
    Options
    Same problem here. Ran the repair utility and it did not fix the issue. Not sure what to do????


    same here

  • orion_jb2001
    orion_jb2001 ✭✭✭
    Options

    Thanks for the prompt support when there is major OS change, which has been well advertised early enough for developers to prepare and your program is not ready for it. <img class=" />

  • promise26
    promise26
    Options
    Thanks for the prompt support when there is major OS change, which has been well advertised early enough for developers to prepare and your program is not ready for it. <img class=" />


    All Failed!! "It will resolve the next product update" hehe, one good term Bitdefender has always been saying.

  • orion_jb2001
    orion_jb2001 ✭✭✭
    Options

    Also, bitdefender 2013 does not appear to be recognizing network adaptors.....so your firewall is up the creek too!!!!

  • Nerph
    Nerph
    Options
    I've upgraded to Windows 8 64-bit. Since then, Bitdefender shows that it is not set to anti-virus autoscan. When I attempt to click that button 'on' it flips right back to off. The user/auto button is also stuck on user. When I push auto, it flips right back to user.


    I too have this exact same problem, running Bitdefender Total Security 2013 and Windows 8 Pro 64-bit. Can't turn on antivirus auto-scan.


    Hoping this topic will be seen and an update is released promptly to fix this!

  • TFL1991
    TFL1991
    Options

    I have the same problem.


    I upgraded from Win7 Home Premium 64Bit to Win8 Pro 64 Bit.


    Autoscan function stopped working.

  • 4dzs
    4dzs
    Options

    Same issue for me, since updating to Windows 8 Bitdefender is stuck in yellow warning mode as AutoScan won't start. Fix please!!! <img class=" />

  • damiwi
    damiwi
    Options
    I've upgraded to Windows 8 64-bit. Since then, Bitdefender shows that it is not set to anti-virus autoscan. When I attempt to click that button 'on' it flips right back to off. The user/auto button is also stuck on user. When I push auto, it flips right back to user.


    Hi I had the same problem, I initially ran the BitDefender repair and this didn't fix it.


    I ran the BitDefender 2013 removal tool and that didn't remove the program properly.


    What I did to fix the problem is downloaded the Bitdefender setup program for my verson and ran this, Windows 8 said this program is already installed, I was prompted to repair or uninstall, so I ran uninstall first which did remove BD, I then installed it again after a restart and now everything is fine.

  • orion_jb2001
    orion_jb2001 ✭✭✭
    edited October 2012
    Options
    Hi I had the same problem, I initially ran the BitDefender repair and this didn't fix it.


    I ran the BitDefender 2013 removal tool and that didn't remove the program properly.


    What I did to fix the problem is downloaded the Bitdefender setup program for my verson and ran this, Windows 8 said this program is already installed, I was prompted to repair or uninstall, so I ran uninstall first which did remove BD, I then installed it again after a restart and now everything is fine.


    that sounds promising. I will have to try that when back on that computer. :D

  • Nerph
    Nerph
    Options
    Hi I had the same problem, I initially ran the BitDefender repair and this didn't fix it.


    I ran the BitDefender 2013 removal tool and that didn't remove the program properly.


    What I did to fix the problem is downloaded the Bitdefender setup program for my verson and ran this, Windows 8 said this program is already installed, I was prompted to repair or uninstall, so I ran uninstall first which did remove BD, I then installed it again after a restart and now everything is fine.


    I can confirm this works and solves the issue.


    I went to the bitdefender site, downloaded bitdefender total security 2013 (you should obviously download the product you use) through the 'Try it Free' button. After running it it told me I already had bitdefender installed and to install it would first need to uninstall my current installation. I then got the option to repair or uninstall, I chose uninstall. It uninstalled, I rebooted, then it installed again and the anti-virus autoscan seems to be functioning fine now.

  • columbo
    columbo ✭
    edited October 2012
    Options

    Thank you Nerph and damiwi for posting your solutions :)


    Hopefully it "sticks" after a couple of reboots, and that Bitdefender will get this figured out for future customers hassle free installs (and resolved/fixed issues).

  • toddwaddell
    toddwaddell
    Options
    I can confirm this works and solves the issue.


    I went to the bitdefender site, downloaded bitdefender total security 2013 (you should obviously download the product you use) through the 'Try it Free' button. After running it it told me I already had bitdefender installed and to install it would first need to uninstall my current installation. I then got the option to repair or uninstall, I chose uninstall. It uninstalled, I rebooted, then it installed again and the anti-virus autoscan seems to be functioning fine now.


    Yep. That did the job. Thanks!!

  • orion_jb2001
    orion_jb2001 ✭✭✭
    Options
    I can confirm this works and solves the issue.


    I went to the bitdefender site, downloaded bitdefender total security 2013 (you should obviously download the product you use) through the 'Try it Free' button. After running it it told me I already had bitdefender installed and to install it would first need to uninstall my current installation. I then got the option to repair or uninstall, I chose uninstall. It uninstalled, I rebooted, then it installed again and the anti-virus autoscan seems to be functioning fine now.


    And also confirmed. Slight difference, got the downloaded install file to uninstall when it alerted about 2013 being already installed, however, I also downloaded the full version here;


    http://forum.bitdefender.com/index.php?showtopic=35430


    and reinstalled from that full version file. I did not install by downloading via the trail exe, due to previous problems using such a system. Up and working, all facets. :D


    Jeff

  • Nerph
    Nerph
    Options
    And also confirmed. Slight difference, got the downloaded install file to uninstall when it alerted about 2013 being already installed, however, I also downloaded the full version here;


    http://forum.bitdefender.com/index.php?showtopic=35430


    and reinstalled from that full version file. I did not install by downloading via the trail exe, due to previous problems using such a system. Up and working, all facets. :D


    Jeff


    Ah, nice to know about that link, think I'll bookmark it! Thanks :)

  • columbo
    columbo ✭
    edited October 2012
    Options

    You'll find the official full offline direct download link here: http://forum.bitdefender.com/index.php?showtopic=35494


    It is the same one Christian linked to on the last post of the link mentioned above. It is a Pinned topic, on the Installation Forum :)

  • rootkit
    rootkit ✭✭✭
    edited November 2012
    Options

    Hello :)


    For the current situation let's try something else.


    1. Reboot you PC in Safe Mode with Networking.


    [How to restart in SAFE MODE With Networking]


    - Restart the computer;


    - Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;


    - Select "SAFE MODE With Networking"


    Download sand save this file on your Desktop:


    http://www.mediafire.com/?jqmiv3td5k4w6aj


    Now, put the saved file here:


    C:\Program Files\Bitdefender\Bitdefender 2013\settings


    Choose Yes when Windows prompts to replace the current file.


    Reboot in Normal Mode and let me know if everything is OK now.


    Thank you!

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    We also created a KB article with all the details:


    http://www.bitdefender.com/support/How-to-...ows-8-1052.html


    Let me know if everything is OK after.


    Take care.

  • columbo
    columbo ✭
    Options

    Nice Windows 8 support, KB article B)

  • rootkit
    rootkit ✭✭✭
    Options

    Hello :)


    Yes, from now all our KB articles will have BIG screenshots and some of them flash movies).


    I am glad this is now resolved.


    Have a great day!

All Time Leaders

Categories

Defenders of the month