Windows 8 & Autoscan
I've upgraded to Windows 8 64-bit. Since then, Bitdefender shows that it is not set to anti-virus autoscan. When I attempt to click that button 'on' it flips right back to off. The user/auto button is also stuck on user. When I push auto, it flips right back to user.
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Same situation has happened to my computer since I upgraded to Windows 8 64-bit.
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Same problem here. Ran the repair utility and it did not fix the issue. Not sure what to do????
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Same problem here. Ran the repair utility and it did not fix the issue. Not sure what to do????
same here0 -
Thanks for the prompt support when there is major OS change, which has been well advertised early enough for developers to prepare and your program is not ready for it. " />
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Thanks for the prompt support when there is major OS change, which has been well advertised early enough for developers to prepare and your program is not ready for it. " />
All Failed!! "It will resolve the next product update" hehe, one good term Bitdefender has always been saying.0 -
Also, bitdefender 2013 does not appear to be recognizing network adaptors.....so your firewall is up the creek too!!!!
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I've upgraded to Windows 8 64-bit. Since then, Bitdefender shows that it is not set to anti-virus autoscan. When I attempt to click that button 'on' it flips right back to off. The user/auto button is also stuck on user. When I push auto, it flips right back to user.
I too have this exact same problem, running Bitdefender Total Security 2013 and Windows 8 Pro 64-bit. Can't turn on antivirus auto-scan.
Hoping this topic will be seen and an update is released promptly to fix this!0 -
I have the same problem.
I upgraded from Win7 Home Premium 64Bit to Win8 Pro 64 Bit.
Autoscan function stopped working.0 -
Same issue for me, since updating to Windows 8 Bitdefender is stuck in yellow warning mode as AutoScan won't start. Fix please!!! " />
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I've upgraded to Windows 8 64-bit. Since then, Bitdefender shows that it is not set to anti-virus autoscan. When I attempt to click that button 'on' it flips right back to off. The user/auto button is also stuck on user. When I push auto, it flips right back to user.
Hi I had the same problem, I initially ran the BitDefender repair and this didn't fix it.
I ran the BitDefender 2013 removal tool and that didn't remove the program properly.
What I did to fix the problem is downloaded the Bitdefender setup program for my verson and ran this, Windows 8 said this program is already installed, I was prompted to repair or uninstall, so I ran uninstall first which did remove BD, I then installed it again after a restart and now everything is fine.0 -
Hi I had the same problem, I initially ran the BitDefender repair and this didn't fix it.
I ran the BitDefender 2013 removal tool and that didn't remove the program properly.
What I did to fix the problem is downloaded the Bitdefender setup program for my verson and ran this, Windows 8 said this program is already installed, I was prompted to repair or uninstall, so I ran uninstall first which did remove BD, I then installed it again after a restart and now everything is fine.
that sounds promising. I will have to try that when back on that computer.0 -
Hi I had the same problem, I initially ran the BitDefender repair and this didn't fix it.
I ran the BitDefender 2013 removal tool and that didn't remove the program properly.
What I did to fix the problem is downloaded the Bitdefender setup program for my verson and ran this, Windows 8 said this program is already installed, I was prompted to repair or uninstall, so I ran uninstall first which did remove BD, I then installed it again after a restart and now everything is fine.
I can confirm this works and solves the issue.
I went to the bitdefender site, downloaded bitdefender total security 2013 (you should obviously download the product you use) through the 'Try it Free' button. After running it it told me I already had bitdefender installed and to install it would first need to uninstall my current installation. I then got the option to repair or uninstall, I chose uninstall. It uninstalled, I rebooted, then it installed again and the anti-virus autoscan seems to be functioning fine now.0 -
Thank you Nerph and damiwi for posting your solutions
Hopefully it "sticks" after a couple of reboots, and that Bitdefender will get this figured out for future customers hassle free installs (and resolved/fixed issues).0 -
I can confirm this works and solves the issue.
I went to the bitdefender site, downloaded bitdefender total security 2013 (you should obviously download the product you use) through the 'Try it Free' button. After running it it told me I already had bitdefender installed and to install it would first need to uninstall my current installation. I then got the option to repair or uninstall, I chose uninstall. It uninstalled, I rebooted, then it installed again and the anti-virus autoscan seems to be functioning fine now.
Yep. That did the job. Thanks!!0 -
I can confirm this works and solves the issue.
I went to the bitdefender site, downloaded bitdefender total security 2013 (you should obviously download the product you use) through the 'Try it Free' button. After running it it told me I already had bitdefender installed and to install it would first need to uninstall my current installation. I then got the option to repair or uninstall, I chose uninstall. It uninstalled, I rebooted, then it installed again and the anti-virus autoscan seems to be functioning fine now.
And also confirmed. Slight difference, got the downloaded install file to uninstall when it alerted about 2013 being already installed, however, I also downloaded the full version here;
http://forum.bitdefender.com/index.php?showtopic=35430
and reinstalled from that full version file. I did not install by downloading via the trail exe, due to previous problems using such a system. Up and working, all facets.
Jeff0 -
And also confirmed. Slight difference, got the downloaded install file to uninstall when it alerted about 2013 being already installed, however, I also downloaded the full version here;
http://forum.bitdefender.com/index.php?showtopic=35430
and reinstalled from that full version file. I did not install by downloading via the trail exe, due to previous problems using such a system. Up and working, all facets.
Jeff
Ah, nice to know about that link, think I'll bookmark it! Thanks0 -
You'll find the official full offline direct download link here: http://forum.bitdefender.com/index.php?showtopic=35494
It is the same one Christian linked to on the last post of the link mentioned above. It is a Pinned topic, on the Installation Forum0 -
Hello
For the current situation let's try something else.
1. Reboot you PC in Safe Mode with Networking.
[How to restart in SAFE MODE With Networking]
- Restart the computer;
- Press the "F8" key several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;
- Select "SAFE MODE With Networking"
Download sand save this file on your Desktop:
http://www.mediafire.com/?jqmiv3td5k4w6aj
Now, put the saved file here:C:\Program Files\Bitdefender\Bitdefender 2013\settings
Choose Yes when Windows prompts to replace the current file.
Reboot in Normal Mode and let me know if everything is OK now.
Thank you!0 -
Hello
We also created a KB article with all the details:
http://www.bitdefender.com/support/How-to-...ows-8-1052.html
Let me know if everything is OK after.
Take care.0 -
Nice Windows 8 support, KB article
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Hello
Yes, from now all our KB articles will have BIG screenshots and some of them flash movies).
I am glad this is now resolved.
Have a great day!0