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sknoops
sknoops
in Parental control

I cannot access the Parental control page in mybitdefender. Tried IE9, IE10, Chrome and Firefox. iPad either ... always keeps on loading! Maybe 1 time in every 50 tries gives me the dashboard but not possible to switch to second child's page.


Please help, because like this it's of no use to me.


Thanks in advance for any response.


Attached a screenshot of firebug ... maybe you can do something with this.

post-124114-1355828765_thumb.png

Comments

  • joiner001@2020ideas.net
    joiner001@2020ideas.net
    edited January 2013

    I have the same result - I can access my.bitdefender but when I go to parental control link, it takes 10 to 20 minutes to load the dashboard. From dashboard I can quickly get to web or application log detail, but when I return to the dashboard tab the loading indicator again spins for 10 to 20 min.


    Win 7 x64


    IE 9.0.8112.16421 update version 9.0.12 or Firefox 15.0.1


    BitDefender Internet Security 2013 fully updated.


    Tested from multiple computers with same configuration.


    Network speed test <20ms ping >30Mb down >5Mb up


    <_<

  • columbo
    columbo ✭

    Hello :)


    At this point, it may be due to the maintence being done with MyBitdefender. Here is the official response: http://forum.bitdefender.com/index.php?s=&...st&p=170235


    See also my post here: http://forum.bitdefender.com/index.php?s=&...st&p=170489


    Kind regards,


    Columbo

  • Georgia
    Georgia ✭✭✭

    Hello sknoops & Internet Security User,


    Please let me know if you are able to successfully access the Parental Control module in MyBitdefender now.


    If you have further questions please do not hesitate to contact us.

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