Upgrade Does Not Accept License

djawahar
djawahar
in My bitdefender

Hi,


As per the advise I got from the technical support(http://forum.bitdefender.com/index.php?showtopic=44471) I upgraded my "BitDefender Internet Security 2012" to "BitDefender Internet Security 2013" from http://www.bitdefender.com/support/how-to-...r-2013-711.html.


I still have about 150 days left in my BitDefender Internet Security 2012. But after upgrade when I enter the license key of "BitDefender Internet Security 2012" I get a message that the key could not be validated. I have attached the screenshots of the relevant pages.


What should I do to resolve this issue?


Thanks & regards,


D. Jawahar

post-141550-1369199482_thumb.png

Comments

  • doncht
    doncht

    Hi DJ, I guess they gave you another license key for this upgrade? smile2.png

  • Georgia
    Georgia ✭✭✭

    Hello,


    I see that my Customer Care colleagues already provided you with the corresponding key for Bitdefender Internet Security 2013 via ticket ID 201306221005044.


    Since the situation is resolved, I declare this topic closed.


    Have a great day!

This discussion has been closed.

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