Safelock

I'm having the exact same issue with a demo version of the Family edition of Bitdefender that I was evaluating to see if i should purchase it.

I wanted to test the lock feature so locked my workstation, and now it doesn't accept any keyboard input.

The 3 LED's on the keyboard flash in a sequence from left to right continuously on both a USB attached keyboard and also on a PS2 attached keyboard.

The computer is custom built using the following components:

ASRock Fatal1ty Z77 Professional MB

16GB's ram

Intel Core i7 3770K

Running Windows 7 x64 Ultimate

Certainly has changed my mind about purchasing this product or recommending it to anyone after this...

Hello,

Please let me know if you need further assistance.

Thank you

Hello,

Please let me know if you need further assistance.

Thank you

Please help I'm having the exact same problem

Hello,

I have exactly the same problem. I tried to unlock this for hours but i did not managed it.

Please help me!!!

Windows 8 pro 64

Hello

Have you managed to enter the PIN to unlock that system?

If you are using a wireless keyboard, it will not work. Connect an USB/PS2 keyboard and enter the PIN using the number keys from the left side(not from the Num Pad).

Take care.

Thanks Christian,

I tried to key in the PIN in the way you mentioned but it did not work using the USB keyboard for my laptop. I also tried to do an F8 to start my Acer laptop in the safe mode and restore it to a previous point but the keyboard doesn't respond at all. I tried to do this with the laptop keyboard too.

Doesn't work for me though. Do you have any suggestions for me?

-- Dominic

Same here i decided to try the lock because the location does not work and bitdefender made nothing about this in the last year so i was afraid the lock was not working also and i would not try this only if i had my computer stolen. Now the keyboard is locked and i can't insert the pin

Hello Pastorelli,

Thank you for your feedback.

I will send you the necessary instructions via PM but first of all I need to know:

1) What keyboard are you using (e.g. wireless, Bluetooth, USB, laptop keyboard, etc.) and what model? To find out the exact model number check the labels under your keyboard.

2) What operating system is installed on your PC?

3) If it's a laptop, please tell me the model of your laptop. You can look at the label to find out the exact model of the laptop.

4) If you have an USB keyboard, tell me the keyboard layout (US-international layout or another layout -e.g. French).

Thank you in advance for your cooperation in this matter!

Hp envy dv6 laptop keyboard and i also tryed a clone and microsoft usb keyboard. Both have the lights flashing and nothing works. The boot is using efi (windows 8). I don't think it is related to the keyboard model once everybody here describes the same thing.

Hello,

Please let me know if you need further assistance.

Thank you

I need help logging into my laptop due to my activation of the safe lock feature, I can't use my keyboard and the information on how to unlock it is private, I really trust this company and I hope you can help me, I have a Lenovo T520 running windows 8, thank you so very much

Hello,

According to this post it looks like you already managed to unlock your Windows.

Thank you for your feedback.

Hello,

Please let me know if you need further assistance.

Thank you

Hi Georgia,

I have a problem with safe lock also. The num, caps and scroll lock keys are continuously flashing on both the built in and USB keyboard.

I cannot enter the pin! Please help ASAP

thanks,

Hello,

According to this post it looks like you already managed to unlock your Windows.

Thank you for your feedback.

Hi Georgia

I downloaded bit defender anti-theft and security to find my phone. I did not set a pin or anything and all of a sudden my computer shut down and will not turn back on. it says "Bitdefender safe lock" This is a work computer and it is crucial to our business to have this up and running ASAP can you PLEASE message me back asap so I can use my computer again.

Megan

Hello, I need help with this issue, I posted earlier as well please help me

Miss Georgina help me please my laptop has been lock too I post message here 3 times I need your response please I have a project business save in my laptop I'm on behind schedule for my meeting please help me If I cannot open this I will lose a big client in our company and my boss will blaming me pleaaaaseee helllllppppp!!!!!

Hello,

According to this post it looks like you already managed to unlock your Windows.

Thank you for your feedback.

Can you please help me wiht the same problem my pc locked coz of safelock please find me a way to unlock it my keyboard doesn't work!

I have the same problem. Ill try the Anti-Theft function and my system is now locked ! The Keyboard LED only flashed but the system dont accept any input. i talk with the support and they told me i must wait 48h or more for got help. i need my system back fast and not in 2 or more days!!!!

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Hello Pastorelli,

Thank you for your feedback.

I will send you the necessary instructions via PM but first of all I need to know:

1) What keyboard are you using (e.g. wireless, Bluetooth, USB, laptop keyboard, etc.) and what model? To find out the exact model number check the labels under your keyboard.

2) What operating system is installed on your PC?

3) If it's a laptop, please tell me the model of your laptop. You can look at the label to find out the exact model of the laptop.

4) If you have an USB keyboard, tell me the keyboard layout (US-international layout or another layout -e.g. French).

Thank you in advance for your cooperation in this matter!

im using default keyboard given in my dell inspiron 3521...windows 8 64 bit

Hello Pastorelli,

Thank you for your feedback.

I will send you the necessary instructions via PM but first of all I need to know:

1) What keyboard are you using (e.g. wireless, Bluetooth, USB, laptop keyboard, etc.) and what model? To find out the exact model number check the labels under your keyboard.

2) What operating system is installed on your PC?

3) If it's a laptop, please tell me the model of your laptop. You can look at the label to find out the exact model of the laptop.

4) If you have an USB keyboard, tell me the keyboard layout (US-international layout or another layout -e.g. French).

Thank you in advance for your cooperation in this matter!

Sony VAIO >> SVE14AA11W

Windose 7 X64

lock my system and un work keyboard

Hi,

Same problem here, I tested the safelock and now my keyboard is not responding.

Please help, cause I have a really important presentation due for Monday.

I'm on windows 8 and my laptop is a HP envy j071sf, French keyboard.

Hello Pastorelli,

Thank you for your feedback.

I will send you the necessary instructions via PM but first of all I need to know:

1) What keyboard are you using (e.g. wireless, Bluetooth, USB, laptop keyboard, etc.) and what model? To find out the exact model number check the labels under your keyboard.

2) What operating system is installed on your PC?

3) If it's a laptop, please tell me the model of your laptop. You can look at the label to find out the exact model of the laptop.

4) If you have an USB keyboard, tell me the keyboard layout (US-international layout or another layout -e.g. French).

Thank you in advance for your cooperation in this matter!

Help please.

laptop keyboard, Win 8.1, 17" Toshiba P875-32H, no usb keyboard

Hello

Same problem with me. (How stupid I am! I should have read these posts before that!!). I tested the safelock and now my keyboard is not responding. The num, caps are flashing and the screen reads :

Bitdefender Safe Lock

>

It seems that the keyboard is missing but it's there, not wireless but normal keyboard of a notebook!

I have bitdefender total security 2014. Notebook LENOVO B590.

Windows 7 64 Ultimate.

US International Layout of the keyboard

Ticket : 2013122716020001

Please help!

Thank you in advance!

Hello everyone,

Please check your PM in a couple of minutes for instructions on how to unlock your Windows.

Please I need help getting my laptop unlocked! I have tried everything and tried talking and emailing support. This is ridiculous!!!!

I am having the same issue and not getting any responses!! Did you figure it out? Im going crazy!

I received and answer and a solution how to solve that issue with 6 days delay. The best is to send a message to the support (bdsupport@bitdefender.com) and get a case number.

Do this and wait for an answer. I hope you'll get a solution faster than me. Hope support is not in vacation :-)!

Hi i tried Bitdefender anti theft lock...and now im locked out of my laptop,i need it urgently,please help me i am begging you !

Lenovo Ideapad Y500

Windows 8.1 64 BIT.

Please PM me instructions,thank you.

Hi friendlycomputers,

Georgia really doesn't answer these requests anymore. The only solution I can offer is the link below, otherwise, you will need to contact Customer Support using the 2nd link. I believe if it's a Windows 8 PC, you pretty much need to get a hold of support.

http://forum.bitdefender.com/index.php?s=&...st&p=174573

http://www.bitdefender.com/support/contact-us.html

I hope this helps in some way.

Scott

Same Problem here! GOD it's frustrating!!! My laptop keyboard doesn't work, an USB keyboard doesn't work.... gosh. Someone please tell me what the devs instructions were?? I am locked out of my laptop and i need it in 2hrs!