Software Kept Freezing Computer, Company Ignoring Refund Request?
I purchased this software less than 30 days ago and I've experienced multiple issues that are deal breakers for me, the main one being that my computer randomly freezes on flash-based websites. A quick google shows I am not the only one, and it doesn't seem to be a rare problem. I don't want to troubleshoot this issue, I can just renew my old anti-virus that hasn't had any problems.
I sent an email about an order discount error, and they replied within 2 days fixing the issue. About 5 days later I sent a new email requesting a refund, as offered in their policy. I waited a week and got no replies. I sent another. Still no replies. The company is flat out ignoring my emails and my 30 days is nearing it's end. I want to believe no company would treat customers this way and that these emails are somehow falling through the cracks. I am losing patience though, and close to requesting a chargeback with my credit card company. This is my last ditch effort to get some support from the company before doing so.
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