Cant Contact Support Because It Says My Licence Key Is Invalid

@ link007

Please let me know if you managed to solve the issue you first submitted. Do you need further assistance?

Thank you!

thank you , i have fiddled around a bit more with it but i have made no headway, and i still can't get thru the support email because it refuses my licence number.

if you could help me out that would be great.

(i work a series of 12hr shifts then have a break, so if i go missing for a few days don't think i've given up lol.)

if i download it again from the page that you linked on your message columbo will i need another licence key or can i use the same one?

i just tryed to uninstall bitdefender from in programs and features and it went striaght back to the page it had before when it crashed when in the bitdefender repair mode

i'm not clever enough to give you a screen shot but it says "setup--upgrade" and has 2 progress bars and has seized up @ 50% on the lower one, but it says installing on the top of the bars .

so it must be the repair part. after about 3 minutes i got the fail gong and a box came up "installer.exe- application error the exception unknown software exception(0xc0000417) occurred in the application at location 0x5d45a407.

i'll keep fiddling around. thank you georgia, thank you columbo

Hi link007

Let's try this (by the way, your 7 digit key is the correct amount of digits)

1) Download the full offline 32-bit version of Total Security from here, and save the file to your favorite saved location.

2) Download the BD TS Uninstall Tool form here

3) If you don't already have it, download the free version of CCleaner from here.

Now, go into Safe Mode (usually keyboard f8 during PC start up) and run the saved BD Uninstall Tool file (it takes it awhile to run to completion). Restart your computer and run CCleaner in Registry mode, and only delete any leftover Bitdefender reg. keys shown (their usually towards the bottom). Then run CCleaner in Cleaner mode. Restart your PC.

Now, right click and "Run as Admin" the saved BD file, and if it asks to check for the latest updates during the install, deny it for now (they can be installed later doing a "manual" update from the Update Panel) and see if you can get it to install. You will be prompted to enter your license key, so have that ready.

Hopefully, this will get you up and running. Let us know your results.

Scott

thank you , have to take the girls to netball now(australia time) will try this tonight, crossing my fingers now. link.

netball was in the morning---- it is night time now,( australia time) they won there respective games, very happy lol.

i have followed your directions and now have back the bitdefender program etc.... and desk top shortcuts, thank you for that ..

but it still has the same problem when i click on the desktop icon it brings up a box

c\Windows\system32\mfc100u.dll is either not designed to run on

Windows or it contains an error. try installing the program again using

the original installation media or contact your system administrator or

the software vendor for support.

am i understanding this is a microsoft problem? i have already downloaded the pack before , maybe i had the wrong one? is there a link you might have for me to use to get the correct one for windows vista sp2 32 bit. , what do you think.

link.