Antivirus Plus Bought - Payment Not Recognised
Dear Bitdefender,
I purchased Bitdefenfer Antivirus Plus (3pcs for 1 year) at $49.95 direct from the Bitdefender Site yesterday (04.08.14). However, the program gave me a pop-up telling me "30 days left" on evaluation version and the option to buy! Logged into "My Bitdefender" and under "Products" are 2 programs:
1. On top is my purchased program with the licence (activation) key and a "Renew" link. "Renew" just sends me to the checkout screen, TO PAY AGAIN for the porduct I just bought.
2. Below is the Evaluation version, which is the one on my machine, that states under "Subscription" - '30 days left'.
Please tell me how to access the program I already paid for.
Many thanks.
Mark Waddington
Comments
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Hi Mark, have you added the license key in the registration field of the GUI?
http://www.bitdefender.co.uk/support/how-d...rsion-1007.html
This link is the .pdf user guide for your product http://download.bitdefender.com/windows/de...serGuide_en.pdf0 -
Hi Mark, have you added the license key in the registration field of the GUI?
http://www.bitdefender.co.uk/support/how-d...rsion-1007.html
This link is the .pdf user guide for your product http://download.bitdefender.com/windows/de...serGuide_en.pdf
Hi Adrian,
Dumb oversight! Thank you kindly!
Mark0 -
Dear Mark,
Thank you for posting back with your results.
I will close this topic, but if you have any other questions or concerns please feel free to start a new topic.
Here are our direct contact details, we are available 24/7:
http://www.bitdefender.com/en/Main/contactEmail
Have a lovely day!0
