Safe Lock Blocked

pascalk
pascalk
in Anti theft

Hello. I have bitdefender total security 2014 and tried to lock my pc for testing. And it works but I cant reactive it i cant enter any key. I called the german support the cant do nothing for me and escalated it as level 2. But i need my notebook very fast. Is there a way to get the unlock instruction on another faster way?


I have windows 8.1 64 Bit and a Acer Aspire v3-772g laptop. I tried to attach en external keyboard but nothing happens and the three lights are flashing.


Hope u can help me very fast.


Kind regards

Comments

  • Rohugh
    Rohugh ✭✭

    Hello pascalk.


    You need to contact Bitdefender via email for the solution -


    http://www.bitdefender.com/support/contact-us.html


    It will not be dealt with here because of security reasons.

  • pascalk
    pascalk

    Hello. I already contacted german telephone support and thez escalated as level 2 via email. But how long do i have to wait for an answer because in germany there are working free days now. I need my laptop


    Kind regards

  • saxatac
    saxatac

    Hi Pascalk


    I had same problem and the solution I was given didn't work so worked it out myself.


    Send me an email to saxatac@hotmail.co.uk and I will reply with fix.


    Cheers


    saxatac

  • pascalk
    pascalk

    Done you have got an email :)


    Thanks for your help.

  • Rohugh
    Rohugh ✭✭

    Please note guys that you are asked not to share anything received from Bitdefender in the way of a fix.


    Hello,


    For security reasons, I kindly ask you not to send out the instructions you receive from the Bitdefender representatives to any forum poster who claims to have locked out with Bitdefender Anti-theft. Thank you for your understanding.

  • pascalk
    pascalk
    Please note guys that you are asked not to share anything received from Bitdefender in the way of a fix.


    He has his own fix. And i want to use my notebook quickly and if bitdefender makes this **** i will try to use any faster way i get.


    If it doesnt work on notebooks Bitdefender has to declare it in my bitdefender. Thats my opinion.


    Kind Regards

  • pascalk
    pascalk

    Hm ok his fix doesnt work, i tried it already.


    How long do i have to wait for an answer?


    Pascal

  • Rohugh
    Rohugh ✭✭

    I don't know how long it takes, we would hope that as it is something urgent it will be fairly quick. There is also a chat and a phone contact but given that this is a security solution they may only want to deal via the email you registered with.


    Phone: http://www.bitdefender.com/support/consumer-phone.html


    Chat: http://www.bitdefender.com/support/chat-support.html

  • pascalk
    pascalk

    Yes i already tried.. thats very sad :(

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