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Customer Support
How long does it take customer support take to get back to you ?
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I have a security issue with safepay where the password is being shown as you type it ... I have reported this on 24/04/14 7:02pm ... it is now 27/04/14 8:28am ... I think this is an unreasonable turnaround time for a security issue ...
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Except for the file on my desktop, I have not even had an acknowledgement of my request for help
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I am very reluctant to use safepay whilst this issue is present which is restricting me making and receiving payments
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I think this time delay is completely unreasonable
Comments
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It is now 27/04/2014 ... 7:05pm
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That is THREE days and I have still not got a response
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YES ... THREE DAYS ... 24 hours x 3 ...
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What a JOKE
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Bitdefender are you for real
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I have a security issue/bug and after 3 days I still not had a response from Bitdefender ...
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Not even an acknowledgement of my problem
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What a JOKE !!!!!!!0 -
I looked at SafePay on a few BD systems and the password is hidden.
Have you tried running "Repair Bitdefender" to see if that fixes the system for you?0 -
I looked at SafePay on a few BD systems and the password is hidden.
Have you tried running "Repair Bitdefender" to see if that fixes the system for you?
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I have been using Safepay for over 3 years ...
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I will run Repair Bitdefender ... where is it ?
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BUT ... today is the 30th ... it is now 5DAYS since I lodged my first report, and I lodged another report three days ago
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Two reports .... AND I STILL HAVE NOT HEARD FROM customer support ... THAT IS COMPLETELY UNACCEPTABLE
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Yet I know someone is home, because they deleted one of my posts
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They can respond to a post they don't like .... BUT .... they can not respond to TWO lodged reports
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I will run Repair Bitdefender ... where is it ?
I can't help with the lack of replies from BD but you find the repair function in The Windows Control Panel>Programs and Features>double click Bitdefender to uninstall and you also have the repair option. Let it complete and reboot.
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They can respond to a post they don't like .... BUT .... they can not respond to TWO lodged reports
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John , Georgia replied in your other post and aske for the ticket number so that she can deal with it.
http://forum.bitdefender.com/index.php?s=&...st&p=214296
This is the User Manual ( .pdf) for your product. http://download.bitdefender.com/windows/de...serGuide_en.pdf
Page#55 explains the repair process.0 -
@ aussiejohnno
Please do not open multiple threads about the same subject. Read carefully before posting the Bitdefender Forum Rules.
I have already responded to you here:0
