Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Pc With Windows 8.1 Is Not Registering On Dashboard

Hi,


I have installed Bitdefender Internet Security on two PC's one with Windows 7 64bit (premium) and one with Windows 8.1 64bit (Pro) and only my PC with Windows 7 is appearing as a device on the My Bitdefender Dashboard. I have tried uninstalling and reinstalling several times on the Windows 8.1 version and logging in via Bitdefender, and I am unable to see the registered device on the dashboard? Any thoughts?

Comments

  • Hi,


    I have installed Bitdefender Internet Security on two PC's one with Windows 7 64bit (premium) and one with Windows 8.1 64bit (Pro) and only my PC with Windows 7 is appearing as a device on the My Bitdefender Dashboard. I have tried uninstalling and reinstalling several times on the Windows 8.1 version and logging in via Bitdefender, and I am unable to see the registered device on the dashboard? Any thoughts?


    LOL, thats weird, checked this morning and its appeared! Just a delay I guess.

  • Rohugh
    Rohugh ✭✭

    Hiya,


    Heh, yes it can take a while for a new or change of program version to register with the servers and show up on MyBitdefender. At least yours has now. :)


    Ro.

  • Georgia
    Georgia ✭✭✭

    @frozenreads


    Glad it worked :) Thanks for posting back with your results.


    I will close this topic, but should you need further assistance with your Bitdefender product remember that we also offer support 24/7 via:


    phone: http://www.bitdefender.com/support/consumer-phone.html


    chat: http://www.bitdefender.com/support/chat-support.html


    mail: http://www.bitdefender.com/en/Main/contactEmail

This discussion has been closed.