[FIXED] Windows restart instead of Shut Down with Bitdefender 2016

mickyf
mickyf
in General

<img class=" /> Upgraded both my desktop and laptop to the new version total security 2016 successfully.


Problems now that when I select shutdown both computers restart instead of shutting down.


Tried uninstalling and reinstalling but problem persists so I can't turn my computers off now unless I force it by holding the power button.


This is obviously caused by Bitdefender 2016 as it does not happen when I uninstall the software?


Any ideas?


Thanks.

«1

Comments

  • Rohugh
    Rohugh ✭✭

    Hello,


    I have only installed 2016 on one of my computers so far but it is shutting down without problems. Try running a repair just in case something has become corrupted - Windows Control Panel>Programs and Features>Bitdefender, double click and choose repair.


    Let us know how you get on.


    Ro.

  • mickyf
    mickyf

    Tired repairing, no success, reinstalled twice same problem, only time it works is if I uninstall Bitdefender <_<

  • Rohugh
    Rohugh ✭✭

    OK, then you should contact Bitdefender. Open the BD GUI by double clicking the BD icon in your system tray, from the figure icon on the top bar choose "Help & Support" and then "Contact Support".


    If there are others who have this problem it will help both you and Bitdefender to sort it.


    Ro.

  • mitza97
    mitza97 ✭

    I can confirm this because I have the same problem.


    BDIS 2016 on Windows 10 PRO X86.


    Uninstalled resolved the problem... :blink:

  • mirage22
    mirage22
    edited September 2015

    facing the same issue here too!


    x64. win 10 pro.


    BDTS2016

  • DrGjerdesmett
    DrGjerdesmett
    edited September 2015

    Same issue here too!


    x64 windows 10 pro.


    BDIS2016

  • ozziebear
    ozziebear ✭✭✭

    Same problem here. Windows 10 Home version. x64

  • cc2150dx
    cc2150dx
    Same problem here. Windows 10 Home version. x64


    Same problem, Windows 10 home 64-bit


    cc

  • jitzy
    jitzy ✭✭

    Same Problem here too


    Running BDTS 2016 x64 on Windows 10 Pro x64


    System restarts itself instead of shutting down and Mozilla Firefox takes more time than ususal to load at first on every bootup

  • robertpiche1955
    robertpiche1955

    same here windows 10 64 bits home edition.

  • Georgia
    Georgia ✭✭✭

    Hi,


    A possible explanation would be that the computer crashes with blue screen of death. Could you please check if there are any minidumps generated in %windir%\Minidump or any dumps in %SystemRoot%\MEMORY.DMP after Windows restarts and upload them to www.filemail.com ?


    If no dumps are generated please send us instead a Bitdefender support tool log by running this tool:


    http://www.bitdefender.com/support/how-to-...t-log-1168.html


    Thank you in advance for any help you can provide.

  • mitza97
    mitza97 ✭
    edited September 2015

    I dont have blue-screen. When i press shutdown, display will close, but computer disk activity still remained. Computer will not shutdown (even after 5 minutes).


    Unfortunately, i cannot help in resolve this problem because i have restored my computer to earlier version 2015. <_<

  • camarie
    camarie BD Staff

    Could be this problem caused by the Windows 10 cumulative update?


    The problem - if this is the one - is documented also here:


    http://answers.microsoft.com/en-us/windows...506f549d?auth=1


    http://www.windows10forums.com/threads/win...shut-down.1012/


    http://www.tenforums.com/general-discussio...ot-enabled.html


    http://www.techieshelp.com/windows-10-rest...cting-shutdown/


    http://www.pcworld.com/article/247392/my_c..._shut_down.html

  • AirstreamBill
    AirstreamBill

    I had this same problem could not Shut Down Windows 10 after installing Bitdefender Total Security 2016. Although it said Shutting Down it just rebooted. Consistently Did This EVERY time. Also lost Start menu items Settings, File Explorer, Most Used and the Desktop Widget stopped working and disappeared off Desktop. Also lost notifications for Synaptics and Intel Graphics. Uninstalled 2016 and everything went back to the way it was supposed to be. Reinstalled Bitdefender 2015 waiting on a FIX for 2016.

  • jitzy
    jitzy ✭✭
    edited September 2015
    Hi,


    A possible explanation would be that the computer crashes with blue screen of death. Could you please check if there are any minidumps generated in %windir%\Minidump or any dumps in %SystemRoot%\MEMORY.DMP after Windows restarts and upload them to www.filemail.com ?


    If no dumps are generated please send us instead a Bitdefender support tool log by running this tool:


    http://www.bitdefender.com/support/how-to-...t-log-1168.html


    Thank you in advance for any help you can provide.


    I didnt encounter any BSODs.....So I dont have any mini dump files generated....And the Support Tool Link ( www.bitdefender.com/diagnostic ) redirects to your Website


    Anyway I have already sent the file and detailed description of all the problems Im facing with 2016 version along with this forum post via BDTS 2016 GUI ---> Help&Support---> Contact Support with the same Mail ID I used to create this account

  • Wortex
    Wortex ✭
    edited September 2015

    ....

  • Rohugh
    Rohugh ✭✭

    The support tool is from the BD GUI>top drop-down (figure icon)> Help & Support>Contact Support. Clicking that you can allow the support tool to run.

    post-175392-1441975484_thumb.jpg

  • Vitalik1993
    Vitalik1993

    Hi everyone! I've just installed new BIS 2016 and now I can't shut down my computer. After pressing shutdown button in start menu, my PC is restarting everytime! I try to install BIS 15 and the problem disappeared. It means that the problem is in 2016 version. How could I fix it?

  • Georgia
    Georgia ✭✭✭
    edited September 2015

    Hi,


    Just a quick update to let you know that we managed to replicate this issue internally as well on Windows 10 systems. It's not a blue screen of death.


    We do not need other logs for now.


    As a workaround choose Sleep instead of Shut Down until I post back news from the team in charge with this case. Thank you for your patience!

  • mitza97
    mitza97 ✭

    Thanks Georgia. :rolleyes:


    Waiting for a fix to re-install 2016 version.

  • Vitalik1993
    Vitalik1993

    <img class=" /> Upgraded both my desktop and laptop to the new version total security 2016 successfully.


    Problems now that when I select shutdown both computers restart instead of shutting down.


    Tried uninstalling and reinstalling but problem persists so I can't turn my computers off now unless I force it by holding the power button.


    This is obviously caused by Bitdefender 2016 as it does not happen when I uninstall the software?


    Any ideas?


    Thanks.

    Confirm! I have the same problem. And the problem is in 2016 version, because with 2015 my PC shuts down.
  • Vitalik1993
    Vitalik1993
    edited September 2015

    Also I want to tell that it is impossible to set Data Protection Settings, the buton in menu is just unactive.

  • urOk
    urOk

    Same issue here. Yesterday I got my year sub for BDTS. After install I was going out, so I turn off my PC. But it doesn't shut down. Only restart. I shut down my pc from login screen.


    Windows 10 x64

  • dawiddoruch
    dawiddoruch

    I bought BitDefender Total Security yesterday


    My first impression? Well, "terrible" is enought to say.


    First I had to hussle with License and figure out if my.bitdefender.com or central.bitdefender.com is the place where I should look for my subscription, devices etc.


    Then after successfully contacting customer support I got my Activation Code so I was able to install 2016 version AND that was the mistake!


    After installation my PC would not turn off at all, instead it was turning off monitors and then did nothing for a while. After 2-3 minutes it did reboot instead of shut down.


    I thought it may be a problem with windows itself, my Windows 10, was an update over 8.1 and you know how messy it may be... So I formatted my system drive and quickly installed fresh and shiny Windows 10. Everything was smooth untill I got to installation of Bitdefender and don't get me wrong, the installation itself was not a problem but what happened next was a big one: I tried to restart the PC and supprisingly it did restart but never went back to life. Windows keep trying to repair itself on each boot and there was really nothing I could do about it. I have installed only Chrome and Bitdefender so I'd rather reinstall windows than wait for never ending repair... And so I am sitting here, with good'old avast supporting me in the background.


    Still I am looking forward to use Bitdefender as the 2015 version had so many good reviews. And while my first impression was ruined I want to use the software for which I have paid!

  • mirage22
    mirage22

    the only way to shut down is to let the PC restart. One you are at the Windows login screen, click the power button and shut down the PC.

  • Math_Matei
    Math_Matei ✭✭✭✭

    The problem is present on Window Pro 8.1 x 64?


    I do not want to risk.


    Georgia, I may receive a response?

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Wortex
    Wortex ✭
    edited September 2015
    The problem is present on Window Pro 8.1 x 64?


    I do not want to risk.


    Georgia, I may receive a response?


    3 PC devices on Windows 8.1 Pro x64 no problems at all the problem is only in Windows 10 but I dont have Windows 10 so I dont have problems with that

  • crisoliv
    crisoliv

    Confirmed. Uninstalling BIS 2016 fixes the problem.


    Windows 10 Pro Final (Build 10240) + BIS 2016

  • ozziebear
    ozziebear ✭✭✭
    Same problem here. Windows 10 Home version. x64


    Hi...Seems to be shutting down properly now after update and reboot. Build 20.018.1036

  • cc2150dx
    cc2150dx
    Hi...Seems to be shutting down properly now after update and reboot. Build 20.018.1036


    It's working correctly for me too!


    Windows 10 home 64-bit


    cc

  • crisoliv
    crisoliv
    Confirmed. Uninstalling BIS 2016 fixes the problem.


    Windows 10 Pro Final (Build 10240) + BIS 2016


    FIXED! :)


    Windows 10 Pro Final (Build 10240) + BIS 2016 (Build 20.0.18.1037)

  • jitzy
    jitzy ✭✭

    the issue is now fixed after update & restart :)


    BDTS 2016 20.0.18.1035 x64 on Windows 10 Pro 10240 x64

  • gerald_krutsch
    gerald_krutsch

    Same issue here on 2 computers. One of them had an API_.... blue screen and restarted 2 times.


    Can't believe you guys. Been BD customer since 2008 and the product is getting more and more unreliable.


    I also filed false positives 1 month from now. No answer no nothing from the support.


    115 days left of my actual subscription.


    Will try something else after this period.


    Currently returning to BDTS2015.


    Regards,


    Gerald

  • gerald_krutsch
    gerald_krutsch

    This is not happening. Can't believe it. I tried to get back to 2015 by downloading the W10 compatible SW from the links provided in the forum (IN THE BD 2015 Forum). The downloaded file is 2016.......


    Done with it forewer. You guys managed to ruin the best AV. Congratulations!

  • chickenlittle
    chickenlittle
    This is not happening. Can't believe it. I tried to get back to 2015 by downloading the W10 compatible SW from the links provided in the forum (IN THE BD 2015 Forum). The downloaded file is 2016.......


    Done with it forewer. You guys managed to ruin the best AV. Congratulations!


    Did you download from here?


    http://www.bitdefender.com/support/-1452.html

  • urOk
    urOk
    the issue is now fixed after update & restart :)


    BDTS 2016 20.0.18.1035 x64 on Windows 10 Pro 10240 x64


    I am on ver. 20.0.18.1035 issue still exist. I can't find any other versions of BDTS...

  • REDPILL
    REDPILL

    same for me, and it's happening to me since the beta version version (i reported this to the team) i had to use "wise Auto Shutdown" to shutdown my pc on win 10

  • AirstreamBill
    AirstreamBill

    Bitdefender Total Security Build 20.0.18.1037 has FIXED the Shutdown Problem on My Toshiba Laptop. I just finished reinstalling it.


    Thanks for the FIX. :D

  • chickenlittle
    chickenlittle
    Build 20.0.18.1037 has FIXED the Shutdown and BSOD Problem :D
  • Rohugh
    Rohugh ✭✭
    edited September 2015
    Build 20.0.18.1037 has FIXED the Shutdown Problem :D


    Yep, I can confirm that as well, I have just re-installed it after having to revert to v.19 until it was sorted. :)


    Thank you Bitdefender.

  • Nirjonadda
    Nirjonadda ✭

    I have same Shutdown Problem, How to update Build 20.0.18.1037 ? I have still BTS 2016 Build 20.0.18.1035.

  • Rohugh
    Rohugh ✭✭
    I have same Shutdown Problem, How to update Build 20.0.18.1037 ? I have still BTS 2016 Build 20.0.18.1035.


    Hi,


    Have you clicked the "Update" module in the BD GUI?


    Ro.

  • Nirjonadda
    Nirjonadda ✭
    Hi,


    Have you clicked the "Update" module in the BD GUI?


    Ro.


    Yes, I am doing this many time but version number are not change, Its still show me 1035.

  • mitza97
    mitza97 ✭
    Yes, I am doing this many time but version number are not change, Its still show me 1035.


    Right click tray icon of Bitdefender and click update.

  • Rohugh
    Rohugh ✭✭
    Yes, I am doing this many time but version number are not change, Its still show me 1035.


    Are you using the English Language version? Different language versions are not updated at the same time.


    Ro.

  • Nirjonadda
    Nirjonadda ✭
    Right click tray icon of Bitdefender and click update.


    Doing this but still have Build 20.0.18.1035

  • Vitalik1993
    Vitalik1993
    Yes, I am doing this many time but version number are not change, Its still show me 1035.


    Update manually and then find last message about update in Events (required to reboot) and restart your PC.

  • Nirjonadda
    Nirjonadda ✭
    Are you using the English Language version? Different language versions are not updated at the same time.


    Ro.


    Yes, I am using US English Language version.

  • Vitalik1993
    Vitalik1993
    Doing this but still have Build 20.0.18.1035


    You'll have build 20.0.18.1036, this is the latest version.

  • Rohugh
    Rohugh ✭✭
    You'll have build 20.0.18.1036, this is the latest version.


    I have 1037

    post-175392-1442060203_thumb.jpg

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