Unable To Install Av Plus 2016

ct2010
ct2010 ✭
in Install & activation

I purchased AV Plus 2016 directly from bitdefender.com.


I have been unable to install it on Windows 7 64bit.


I downloaded the install file from inside central.bitdefender.com. When I double-click on the install file, nothing happens. No installer starts.


The same occurs if I download the AV Plus trial directly from bitdefender.com.


Just in case, I ran the bitdefender uninstall tool both in Safe mode and regular boot and tried installing again. Still nothing.


I do not have any other security software installed on this computer. I did have ESET NOD 32, however I uninstalled it through the Control Panel and then used their uninstall tool in Safe mode to ensure it was completely removed.


I attempted to open a support ticket, however the "Submit" button on the support form does not work in either Chrome or Firefox.


Please advise.

Comments

  • Rohugh
    Rohugh ✭✭
    edited September 2015
    I attempted to open a support ticket, however the "Submit" button on the support form does not work in either Chrome or Firefox.


    Please advise.


    Hello,


    Please contact Bitdefender via their support e-mail bitsy@bitdefender.com or this link to the support page - http://www.bitdefender.es/support/contact-us.html


    Ro.

  • Rohugh
    Rohugh ✭✭

    Lost the edit for my above post. :(


    On the Support form please make sure that all the starred (*) boxes are completed otherwise you cannot submit the form.

  • ct2010
    ct2010 ✭
    Lost the edit for my above post. :(


    On the Support form please make sure that all the starred (*) boxes are completed otherwise you cannot submit the form.


    I've emailed the address in your earlier post. Still unable to get the support form to work at all, and I definitely have all of the fields filled. <img class=" />

  • dakaosuuskunta
    dakaosuuskunta
    I've emailed the address in your earlier post. Still unable to get the support form to work at all, and I definitely have all of the fields filled. <img class=" />


    Same problem here

  • Georgia
    Georgia ✭✭✭

    Hello,


    For this issue make sure you are trying to install Bitdefender with a Windows account that has administrative privileges.


    If the issue still persists, delete this registry key:


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\EEDDA26FB4AE7874EADBF7221F52B22A


    Then try again to install Bitdefender.


    Let us know if you need further assistance.

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