Help Unable To Add My Device

DJ7777
DJ7777
edited November 2015 in Central

\hi,


I have bought bitdefender total security 2016 and I have subscribed using my key via the online central.


However, it says that 0 devices are in this subscription. When I try to add my device ( I have a laptop with window 8) it ask me to log into the central via the app.


When I try to log in, I have unexpected error but I know I have the right password.


Please see print screen

post-196646-1446966592_thumb.png

post-196646-1446966602_thumb.png

Comments

  • brihy1
    brihy1

    Im getting the same error,says please check internet connection(typing this on the computer im trying to install it on)?Probably bitdefender central?


    \hi,


    I have bought bitdefender total security 2016 and I have subscribed using my key via the online central.


    However, it says that 0 devices are in this subscription. When I try to add my device ( I have a laptop with window 8) it ask me to log into the central via the app.


    When I try to log in, I have unexpected error but I know I have the right password.


    Please see print screen

  • rbtrooks
    rbtrooks
    Im getting the same error,says please check internet connection(typing this on the computer im trying to install it on)?Probably bitdefender central?


    Same here, and I keep getting the popup to sign in and I can't.

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