Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Can't Install A Different Bitdefender Version

Options
nettek
nettek
in General

Hello,


I'm currently using the "Internet security 2016 not for resale" version and wish to change it into the extended trial total security:


https://www.facebook.com/bitdefender/?sk=app_118554158281905


However, even after uninstalling the current version, restarting, and installing the file I am given from the email, and keeps giving me the "Internet security 2016 not for resale" version.


What can I do about it?


Thank you.

Comments

  • Rohugh
    Rohugh ✭✭
    Options

    Hiya,


    Please make sure you have fully uninstalled the BDIS version using the BD Uninstall program found here - http://www.bitdefender.com/site/view/unins...umer_trial.html If you didn't use that program, run it again.


    Go to Windows Control Panel>Programs and Features and make sure the Bitdefender Agent is also uninstalled, if it isn't do so from there. I suspect if the BD Agent is not uninstalled then Central will detect the old one.


    Now install BD TS.


    Ro.

  • nettek
    nettek
    Options

    Thank you, will try tomorrow and report back.

  • nettek
    nettek
    Options

    Did not work... uninstalled with the tool your provided, Bitdefender agent was uninstalled as well, but after installing the extended trial version (total security), what appeared was the internet security version.

  • Hitbit
    Hitbit ✭
    Options
    Did not work... uninstalled with the tool your provided, Bitdefender agent was uninstalled as well, but after installing the extended trial version (total security), what appeared was the internet security version.


    BitDefender seems to have major issues installing new versions. I wonder is this why they are offering a paid installation service. I don't know of any other security programme provider who offers such a service.


    A subscriber should be easily able to install a programme they have purchased without the installation being so difficult as to have the manufacturer offer to install it for a fee.


    Hitbit

  • nettek
    nettek
    Options

    Agreed. This is preposterous.

All Time Leaders

Categories

Defenders of the month