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I Cant Install Bd 2016 From Online Setup File.

wooshaq
wooshaq
in Install & activation

Hi, I bought 2016 keys for my PC, both have 2015 trial set and after succesfull resaults i decided to buy 3 machines new licence key. On one machine uninstalling and upgrading to 2016 went well, but on the other i cannot get it to work. I did uninstall Internet security version, agent is gone, run uninstall tool as well.


This hawever seems to be looping, after the progress bar reaches 100% Also it displays red X next to executing aditional tool on the second action list.


I allowed the tool to fill the progress bar three times before switcing off the tool. Should I let it run some more? The problem is when i run the online installer it seems the program gets terminated in an instant, on the first machine i got download prompt but not on the other one. All i get is the spinning windows blue cursor and thats is. How can i do to install Internet security 2016? Or perhaps I could downgrade the key to I could be able to run 2015?

Comments

  • wooshaq
    wooshaq

    Sorry for bumping but i cannot find and edit option on my previous message bt i have to update. I run the full uninstall tool and rebooted. Still nothing. The pc is win 8.1 with everyting up to date.

  • ozziebear
    ozziebear ✭✭✭
    edited November 2015
    Hi, I bought 2016 keys for my PC, both have 2015 trial set and after succesfull resaults i decided to buy 3 machines new licence key. On one machine uninstalling and upgrading to 2016 went well, but on the other i cannot get it to work. I did uninstall Internet security version, agent is gone, run uninstall tool as well.


    This hawever seems to be looping, after the progress bar reaches 100% Also it displays red X next to executing aditional tool on the second action list.


    I allowed the tool to fill the progress bar three times before switcing off the tool. Should I let it run some more? The problem is when i run the online installer it seems the program gets terminated in an instant, on the first machine i got download prompt but not on the other one. All i get is the spinning windows blue cursor and thats is. How can i do to install Internet security 2016? Or perhaps I could downgrade the key to I could be able to run 2015?


    Hi...Should I let it run some more? Yes. It may take 4 or 5 passes before it completely uninstalls. Don't worry about the red X.

  • wooshaq
    wooshaq

    Still no luck, any other ideas?

  • Mahdi
    Mahdi
    Still no luck, any other ideas?


    please read this :)


    http://forum.bitdefender.com/index.php?sho...st&p=237905

  • brilliancsys@gmail.com
    brilliancsys@gmail.com

    Guys, I have same issue as well. I have bought the 3-PC license and installed on PC which is working fine. However, another Win 7 running on VMware Fusion does not get installed the Total Security 2016 somehow.


    I tried to login to BitDefender Central on browser where I can get a download a link to install the BitDefender and it downloaded as well. I could run the .exe where days downloading the package but after that nothing happens.


    I could see it installs it from the Programs and Features, but when I tried to find it from All Programs, I can't see it at all. Similarly, I could not see the BitDefender icon on my Desktop or Taskbar so I am unable to find nad run it.


    Need help, please!


    Thanks

  • wooshaq
    wooshaq
    edited November 2015
    please read this smile.gif


    http://forum.bitdefender.com/index.php?sho...st&p=237905


    It would be all good exepct for the fact I cannot run the agent setup, it gets terminated, do you think I could use the agent from version 2015 that comes in the offline installer?

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