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Cannot Convert Bd Is 2015 License To Bd Is 2016 Subscription
I have valid BD IS 2015 license (348 days remaining), I want to upgrade to BD IS 2016 subscription.
But, when I enter license key it say "Invalid".
The license I have is for 3 PC 1 Year.
Why? Could I was a victim of software piracy or counterfeit?
Comments
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Hiya,
Have you tried downloading your BD IS from here - http://forum.bitdefender.com/index.php?showtopic=59500 then adding your license after it is downloaded? You will also have to first set your account up with Bitdefender Central
If you still have problems you will have to contact Bitdefender via email on bitsy@bitdefender.com
Ro.0 -
If you still have problems you will have to contact Bitdefender via email on bitsy@bitdefender.com
Ro.
And I hope you have more success at getting a response from them than I and many others do.... Got to be one of the poorest customer supports around
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Hiya,
Have you tried downloading your BD IS from here - http://forum.bitdefender.com/index.php?showtopic=59500 then adding your license after it is downloaded? You will also have to first set your account up with Bitdefender Central
If you still have problems you will have to contact Bitdefender via email on bitsy@bitdefender.com
Ro.
Yeah the BD Central "My subscription" page says invalid license.
Where & when BD IS 2016 Installation ask you to enter the license? It's ask you to log in to BD Central account. Never ask you to enter the license.
Now i have trial BD TS 2016 subscription in my BD Central account.0 -
Hi IvanCupa,
A colleague from the Bitdefender Commercial team will contact you later today with details via e-mail. The ticket number assigned to your case is 2015101912350001.0 -
I have the same situation and sent mail to support with log and screenshot but I have a question. If it is licence for 3 pcs I have to uninstall BIS 2015 on every pc or only where I want Bitdefender 2016? 2 PC BIS 2016 1PC 2015 etc? or must be 3PC BIS 2016?
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Hello,
You can uninstall 2015 on just one computer and upgrade it to 2016, the other devices will continue with 2015 until you want to upgrade those as well.
Ro.0
