Licence Key
I have a problem. I bought Internet Security 2016 recently from the shops (I buy every year) - an actual physical copy.
Before I installed it, I uninstalled 2015 as one does. Everything went smoothly until I had to use my licence key to activate it and all I got was invalid key.
I have tried everything - used CAPS etc, but nothing wants to work. I then tried 7 digits instead of the 10 I have, because 2015 only had 7 digits. When I tired the first 7 digits all I got was: we are unable to process your subscription.
Also, instead of Internet Security 2016, I now have Total Security 2016 installed which is only a 30 day trial period
Any help please!!!
Comments
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I have a problem. I bought Internet Security 2016 recently from the shops (I buy every year) - an actual physical copy.
Before I installed it, I uninstalled 2015 as one does. Everything went smoothly until I had to use my licence key to activate it and all I got was invalid key.
I have tried everything - used CAPS etc, but nothing wants to work. I then tried 7 digits instead of the 10 I have, because 2015 only had 7 digits. When I tired the first 7 digits all I got was: we are unable to process your subscription.
Also, instead of Internet Security 2016, I now have Total Security 2016 installed which is only a 30 day trial period
Any help please!!!
@ Citybat
The BD Internet Security 2016 that you had bought, is an off-line installer or what? Which is the name of the installer and its size?0 -
I have a problem. I bought Internet Security 2016 recently from the shops (I buy every year) - an actual physical copy.
Before I installed it, I uninstalled 2015 as one does. Everything went smoothly until I had to use my licence key to activate it and all I got was invalid key.
I have tried everything - used CAPS etc, but nothing wants to work. I then tried 7 digits instead of the 10 I have, because 2015 only had 7 digits. When I tired the first 7 digits all I got was: we are unable to process your subscription.
Have you read this?
What Are The Bitdefender 2016 Subscriptions
http://forum.bitdefender.com/index.php?showtopic=59504
"Starting with Bitdefender 2016, license keys were removed and replaced by subscriptions."0