Forgot My Bitdefender Password To Change General Settings
Hi, Support BitDefender..
I have a problem..
I Forgot My Bitdefender Password To Change General Settings..
How should I do, to Reset the Password?
This is the screenshot >> https://drive.google.com/file/d/0B3VkPkwpGB...iew?usp=sharing
And I want to give information that the Defender Support has been damaged or error..
actually I have send this post to Support (http://www.bitdefender.com/support) but still not working (ERROR)..
and this is the screenshot of the Error pages when I want to view my support Tickets >> https://drive.google.com/file/d/0B3VkPkwpGB...iew?usp=sharing
Thank you very much for your help..
-Dedes-
Comments
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Hello Dedes,
To reset the Bitdefender general settings password please run the tool below in Safe Mode:
http://www.bitdefender.com/files/Knowledge...et_password.exe
The ticket area you are trying to access is not available yet for public use. It will be implemented in a future update of our internal ticketing platform.
Thank you for your understanding. Let us know if you have other questions.0 -
Hi, Georgia..
I have tried to Run the Tool, but still not working to Reset my General Setting Password..
That you have any way I can do to solved my problem?
Thank you very much for your help..
I am very appreciated that..
-Dedes-
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Hi, Georgia..
I have tried to Run the Tool, but still not working to Reset my General Setting Password..
That you have any way I can do to solved my problem?
Thank you very much for your help..
I am very appreciated that..
-Dedes-
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Okay, I've solved the problem ..
First, I run the "The_New_Bitdefender_UninstallTool.exe" tool (don't close after it's to finish running)..
Secondly, I run the tool "reset_password.exe"..
Thirdly, I re-download the program "Bitdefender Antivirus Plus 2015" from the Bitdefender Central site..
Fourthly, and I run the download file to completion (don't close after it's to finish running)....
Finally my problem can be solved..
Thank you very much support..
-Dedes-
0 -
Okay, I've solved the problem ..
First, I run the "The_New_Bitdefender_UninstallTool.exe" tool (don't close after it's to finish running)..
Secondly, I run the tool "reset_password.exe"..
Thirdly, I re-download the program "Bitdefender Antivirus Plus 2015" from the Bitdefender Central site..
Fourthly, and I run the download file to completion (don't close after it's to finish running)....
Finally my problem can be solved..
Thank you very much support..
-Dedes-
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