2 Orders, One Buy

Lucijan
Lucijan
in Install & activation

Hi,

I was not sure where to place this question, if new topic is a problem, sorry.

When I was buying Bitdefender Family pack, first I wanted to pay via paypal. However, something went wrong and after I have pressed confirm and buy button, it said there was a mistake and the product was not bought. So, I've used my debit card and bought the product. I tought that the first attempt will be forgotten. When I've logged in to Central, I saw that I have one product bought and 1 pending. I would not like to pay second time so I've contacted Avangate and BT chat customer service but no one answered. Please give some info about the problem!

Thank you!

Comments

  • Rohugh
    Rohugh ✭✭

    Hiya,

    Ref. this quote from Georgia-

    For licensing/subscription concerning issues please contact from now on Bitdefender Customer Care via bitsy@bitdefender.com as we do not handle this on the forums.

  • Lucijan
    Lucijan

    Tnx :)

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