Help With Scanning

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Hello:)

I recently bought Bit Defender Antivirus 2016 Plus. After a routine scan, the results showed that 40 files were password protected and could not be scanned. I was wondering if anyone can tell me how to scan these protected files.

Thank you.

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  • SysLogs
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    Hi there,

    Please refer to this article here http://www.bitdefender.co.uk/support/password-protected-items-422.html

    It explains that a few items might indeed be flagged as password protected. The reason you are receiving this notification is because Bitdefender has discovered that these items are protected by some proprietary form of encryption, making it impossible for Bitdefender to scan the contents of these files.

    Password protected files belong, in most cases, to certain legitimate software. They are protected with a randomly generated password by their developers to avoid reverse engineering for malicious purposes.

    If you have personal files that are password protected, you can use the Bitdefender contextual scan to check them: right click on that specific file > Bitdefender > Scan with Bitdefender

    note.png NOTE: Regardless of this notification, should the contents of the password protected files be extracted, Bitdefender's real-time protection would automatically scan them to keep your computer protected.

    Hope this helps!

  • timmin
    Options

    Hi there,

    Please refer to this article here http://www.bitdefender.co.uk/support/password-protected-items-422.html

    It explains that a few items might indeed be flagged as password protected. The reason you are receiving this notification is because Bitdefender has discovered that these items are protected by some proprietary form of encryption, making it impossible for Bitdefender to scan the contents of these files.

    Password protected files belong, in most cases, to certain legitimate software. They are protected with a randomly generated password by their developers to avoid reverse engineering for malicious purposes.

    If you have personal files that are password protected, you can use the Bitdefender contextual scan to check them: right click on that specific file > Bitdefender > Scan with Bitdefender

    note.png NOTE: Regardless of this notification, should the contents of the password protected files be extracted, Bitdefender's real-time protection would automatically scan them to keep your computer protected.

    Hope this helps!

    Thank you.

  • Sorin G.
    Options

    We are glad that your question has been answered.

    Topic Closed.

This discussion has been closed.