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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender and Scuderia Ferrari HP Partnership extension celebrated in style
On Thursday, November 6th, Bitdefender celebrated a remarkable milestone: 24 years of innovation, protection, and technological excellence. Just one day later, the party continued as the company unveiled the Ferrari SF-23 car right in front of its Bucharest headquarters, marking the official extension of its multi-year…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Updates on Frequently Requested Bitdefender Products & Features
Dear Bitdefender Community Members, Over the past months, we’ve noticed a growing number of requests and discussions regarding the introduction or return of various Bitdefender products and features. As these topics continue to appear across multiple threads, this post serves as an official reference and consolidated…
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Introducing GravityZone Security Data Lake – SIEM done right
Cyber threats are evolving faster than ever. Yet many organizations are still relying on legacy SIEM tools that cost more, store less, and struggle to correlate across disparate systems. That’s why we’re excited to launch Bitdefender GravityZone Security Data Lake – our next-gen solution that blends the best of SIEM and…
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Latest SecurePass update brings smarter Autofill, security reports & more
The SecurePass journey has been a bit of a rollercoaster with its share of ups, downs, and challenges along the way. The latest updates bring meaningful improvements across the board and are designed to give users more control, a better experience and peace of mind. Below, you’ll find the highlights from the latest…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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My mails from Bitdefender doesn't load on Proton Mail
I subscribe to Bitdefender mailing list, and I use proton mail. However, the mails I get don't load anything. Please take a look at attached screenshot and tell me what I should do.
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Scanned Connections in Bar Graph and Traffic Categories are not synching
Last week there was an update to Mobile Security (iOS) and the bar graph stopped functioning. I started a ticket with support and we are working to solve the issue.However, should he scanned connections within the traffic category equal the scanned connections in the bar graph?
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I'm trying to turn off auto-renewal but screen doesn't scroll to the "End Auto-Renewal" button
See attached photo. I can't scroll down to the "Auto-Renewal" button. What am I doing wrong?
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Custom scan doesn't run....
Hi all My Custom Scan runs fine when the pc is on, but no longer runs when the pc has been off at the scheduled time, and is turned-on later. It used to run straight away when the pc was then switched on if missed. I can't find any setting for this and am wondering if this was removed in a recent update? Thanks :)
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Cryptocurrency scams
This criminal organization is linked to a wide network of corruption and has defrauded American taxpayers of a significant amount of money. It would be best if the United States were to arrest and prosecute them.
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Menus at top of screen keep disappearing
Long time Bitdefender user here, but experiencing something unusual. When I open the app, the menus at the top of the screen disappear. Rebooting or disabling/enabling Bitdefender Shield causes the menus to appear again. Tried disabling Bitdefender Shield and downloading Malwarebytes to see if there were any viruses on the…
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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How do I stop Bitdefender creating new rules in firewall?
Hi guys. I have an issue with Bitderender firewall. I deny access to applications in the rules section, but Bitdefender creates new rules on those applications, giving it acces to the internet. It is rather annoying to deny access to the internet for certain programs, then later discover that Bitdefender created a new…
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USB Flash Drives Names disappeared
Hi, I recently purchased, installed and started using BitDefender. It asked me if I wanted to immunize my USB sticks and I agreed. But since then all the names I put to differentiate my USB flash drives are missing and when I try to put them back it doesn't stick. Is there anything I can do? I usually have many USB flash…
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No option to save blocked numbers
HHi, SSamsung Galaxy s21FE android 15 The phone acted weirdly and slowed down considerably. Had to factory reset and reinstall everything after data backup. There shud be a way to save and restore all blocked numbers.
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How do I get data from Password Manager to Secure Pass?
PM was not working on my phone, so I tried reloading. It defaulted to Secure Pass, and I'm trying to go through the transfer of PM data. After selecting Bitdefender Password Manager from the drop-down list and entering my master password, I click on the field where it wants the name of the file. It then opens up a folder…
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Bitdefender and Windows 10
Given that Windows 10 is being discontinued and security updates will cease, is Bitdefender good enough to compensate ? (only for the security aspect)
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Two mobile phones for two-factor authentication
Is it possibile to have two mobile phones for two-factor authentication. Or, is it possibile to have one mobile phone and one TOTP app on PC such as authy.com ? Thanks
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Why does it say the extension for SecurePass is not trusted by chrome?
I went to install extension but chrome flagged it as not trusted?
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How do I get Secure Pass to autofill in iPhone apps
it seems that SecurePass does not recognize a password or user id field in iPhone apps. I have to manually open secure pass and copy and paste credentials. my only other option seems to using iPhone's password manager and skip SecurePass. Please help
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Suspicious Activity Blocked On Repeat
This happens every time I start the PC. Bitdefender doesn't learn from behaviors to come up with permanent solution. I left Norton because of too much ads. Norton used to give more details and option to pick a permanent solution. DotNet tried to load a malicious resource detected as IL:Trojan.MSILZilla.53031 and was…
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Suspicious file appears from yesterday when I open mozilla firefox.
Hello, my name is Dimitris and I have pc with windows 11 and bitdefender total security installed and fully updated. Since yesterday when I open mozilla firefox and file on desktop appears with the name bd_config.cfg. I wonder whether my pc is infected with a virus or malware? Best Regards *Edited by @Gjoksi "Posting…
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Bitdefender reverted to a free version randomly today?
I tried using my VPN today and randomly bitdefender reverted me back into the free version despite owning total security package. The whole reason I switched from Norton to bitdefender total security was due to it allowing an unlimited use of VPN like Norton does but now it's changed mine to the free version. Is there a…
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VPN to VPN Premium Upgrade
I am a new Bitdefender subscriber. I acquired the Bitdefender Ultimate Security Family Plan subscription. I was under the assumption that this subscription level entitled me not to just a Bitdefender VPN capability but to a VPN Premium license. However, when I try to upgrade I am told that's another $39.99. Am I incorrect…
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BitDefender Forces VPN and Will Not Install AntiVirus
UPDATE: I was able to do it by deleting my old MacBook. I should not have had to do that because I had 10 devices on my subscription and am only using 1. Original Post: I am trying to install Bitdefender Antivirus on my new MacBook. Bitdefender automatically installs the VPN, which I DO NOT want. When I try to install the…
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SecurePass - Still Needs Work!
I had been a satisfied Password Manager user for over a year. Saw the hype around SecurePass and started using it a month ago. I am always willing to try new stuff in the hopes that it will make things a little easier for me.😄. I have been a Windows Insider for years! So far, SecurePass has not lived up to that…
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Macbook Pro VPN Autoconnect Failure
Having set all parameters in Settings so that the VPN will launch and connect upon my MacBook Pro start up, the VPN launches but fails to connect. I have to connect manually every time. Is there a fix for this? It is rather annoying to provide the option yet it does not function. Thanks!
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Mobile security and VPN out of Sync
MY Mobile Security app thinks my VPN is disconnected when it is active. when it tries to "fix it" it appear active in mobile security but turns off in the VPN APP
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Safepay not accepted by UBS Switzerland for e-banking
Tried to used safepay (version 30.0.27.105 update date 26.09.2025, windows 11) on usb.ch and customer e-banking and got the following error message (no screen print possible): Your browser version is outdated The version of your browser no longer meets our technical requirements. We kindly request that you install the…
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Years old Vulnerability scan found critical windows update failed?
Hi, I am new to using Bit Defender just installed it last week. This is November of 2025 and I am seeing this Windows critical update failed all over the web since 2023? I am asking why has this not been addressed and fixed from what seems like at 2 years as an issue. I just installed Bitdefender and I am affected by this…
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Where should file bd_config.cfg be located on Windows 11 PC
Yesterday, an icon appeared on my win11 desktop labeled 'bd_config.cfg.' This appears to be some type of shortcut as there is a check mark inside a circle at the lower left of the icon. I tried deleting this, also moving it to the recycle bin. I cannot remove it from the desktop. When I restart Windows this item re-appears…
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I am having problems using password manager says not available in private window
I am having problems using password manager says not available in private window
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Why doesn't Bitdefender allow you to choose which drive it is installed to?
Why doesn't Bitdefender allow you to choose which drive it is installed to?
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Can't change VPN in central from standard to premium
Hi everyone, I've reinstalled bitdefender total security and after reinstall my VPN was reverted back to the free version, I go to central in the subscription tab and click on the total security devices. When clicking the "change device" button I don't have the option to change the VPN from standard to premium, I only have…
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Online Threat Prevention - No info! [Known issue, update rolling out to fix this]
I'm told that a connection was blocked by Online Threat Prevention. When I look in the notifications, there is NO information aside from that something was blocked! What is the point of this? I don't know which site was blocked, what the connection was, or the actual reason. I've never seen another antimalware solution…