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atc.sys BSOD crashing

Kjpaws

Hello, I've used Bitdefender for years without trouble. For the last 6-8 months my computer has been crashing more and more frequently. and more of the crashes are BSOD. I just reinstalled the windows 11 OS clean. The first application I installed was bit defender. Within hours my computer is blue screening again (and I haven't even got 1/2 of my data or apps installed).

I have run every hardware diagnostic I can find and they all indicated the hardware is not a problem. The last 3 BSOD indicate that atc.sys is a likely source for the crashes.

I'm looking for any help or information you might be able to give on how to fix this. I'd rather not switch to a different antivirus as my subscription just renewed recently.

thank you, Kim

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Flexx

https://community.bitdefender.com/en/discussion/106552/atc-sys-bsod-crashing

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, make use of the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Bitdefender support may request diagnostic logs and will guide you through the process of generating them.

Regards

Kjpaws

Thank you. I'll give that a try