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Vsserv.exe Bsod Minidump Please Advise

Good day friends,

I am getting BSoD caused by vsserv.exe please advise, much appreciated!

minidump hosted here http://www.siscodev.com/050716-5413-01.dmp

Comments

  • Hi brandonsisco,

    Please try to repair Bitdefender, this often is enough to fix this kind of problems.

  • Georgia
    Georgia ✭✭✭
    edited May 2016

    Good day friends,

    I am getting BSoD caused by vsserv.exe please advise, much appreciated!

    minidump hosted here http://www.siscodev.com/050716-5413-01.dmp

    Hi brandonsisco and welcome to the Bitdefender forums.

    This BSOD is caused by a glitch in Windows Filtering API. Please apply this Microsoft patch to resolve the situation (choose to download the one for Windows 7 x64 bit):

    http://support.microsoft.com/kb/2664888

    netio.sys version should increase to at least 6.1.7601.21991 after installing the patch.

    Below are debugging details:

    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    PROCESS_NAME: vsserv.exe

    BUGCHECK_STR: RAISED_IRQL_FAULT

    FAULTING_IP:

    +0

    00000000`76dbbbaa ?? ???

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80002e82929 to fffff80002e83380

    STACK_TEXT:

    fffff880`083be928 fffff800`02e82929 : 00000000`0000004a 00000000`76dbbbaa 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

    fffff880`083be930 fffff800`02e82860 : 00000000`00000cbc fffff880`083beb60 00000000`00000000 fffff800`0316e32b : nt!KiBugCheckDispatch+0x69

    fffff880`083bea70 00000000`76dbbbaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245

    00000000`2728fa58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76dbbbaa

    STACK_COMMAND: kb

    FOLLOWUP_IP:

    nt!KiSystemServiceExit+245

    fffff800`02e82860 4883ec50 sub rsp,50h

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: nt!KiSystemServiceExit+245

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 56eb24e6

    FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

    BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245