Bluestacks Imcompatibility With Total Security 2016?

PVA_BR
PVA_BR
edited August 2016 in General
Hi, I installed Bitdefender Total Security 2016 (build info attached) and since It is installed, when I run the program BlueStacks, my pc displays a bluescreen and then reboot.


Before installing Bitdefender it worked without problems.


How can I fix this inconsistency?




I'm using a Windows 10 PRO X64 build 14393.10






Many thanks in advance.








post-181890-0-69273200-1470765539_thumb.jpg


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Comments

  • Sorin G.
    Sorin G. ✭
    edited August 2016

    Hello,

    Incompatibility with BlueStacks has long been fixed, please upload the minidumps generated after the BSOD event and PM me with the download link.

    EDIT : It would seem the BSOD is caused by something else entirely.


    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  HD-Plus-Tool-N
    CURRENT_IRQL:  0
    BAD_PAGES_DETECTED: dbbf
    LAST_CONTROL_TRANSFER:  from ffffd7804abca712 to ffffd7804abca890
  • PVA_BR
    PVA_BR

    Hi, Sorin. As requested, I've sent a link with the minidump file.

    Thank you in advance. :)

  • PVA_BR
    PVA_BR
    edited August 2016

    EDIT : It would seem the BSOD is caused by something else entirely.


    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  HD-Plus-Tool-N
    CURRENT_IRQL:  0
    BAD_PAGES_DETECTED: dbbf
    LAST_CONTROL_TRANSFER:  from ffffd7804abca712 to ffffd7804abca890

    Hi, Sorin.

    So it seems that BlueStacks itself caused the problem, as HD-Plus-Tool is a file related to BlueStacks. The odd thing is that it only crashes after BD was installed. I'll contact BlueStacks' consumer support.Thank you, Sorin!

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