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Bluestacks Imcompatibility With Total Security 2016?
Hi, I installed Bitdefender Total Security 2016 (build info attached) and since It is installed, when I run the program BlueStacks, my pc displays a bluescreen and then reboot.
Before installing Bitdefender it worked without problems.
How can I fix this inconsistency?
I'm using a Windows 10 PRO X64 build 14393.10
Many thanks in advance.
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Hello,
Incompatibility with BlueStacks has long been fixed, please upload the minidumps generated after the BSOD event and PM me with the download link.
EDIT : It would seem the BSOD is caused by something else entirely.
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: HD-Plus-Tool-N
CURRENT_IRQL: 0
BAD_PAGES_DETECTED: dbbf
LAST_CONTROL_TRANSFER: from ffffd7804abca712 to ffffd7804abca8900 -
Hi, Sorin. As requested, I've sent a link with the minidump file.
Thank you in advance.
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EDIT : It would seem the BSOD is caused by something else entirely.
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: HD-Plus-Tool-N
CURRENT_IRQL: 0
BAD_PAGES_DETECTED: dbbf
LAST_CONTROL_TRANSFER: from ffffd7804abca712 to ffffd7804abca890Hi, Sorin.
So it seems that BlueStacks itself caused the problem, as HD-Plus-Tool is a file related to BlueStacks. The odd thing is that it only crashes after BD was installed. I'll contact BlueStacks' consumer support.Thank you, Sorin!
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