Not installing and downloading the package I bought.
I just bought Bitdefender Multi Device 2016. I downloaded it and installed it , but it turned out that Bitdefender Antivirus for Mac was downloaded and installed and not the Multi Device 2016 package. I uninstalled it and reinstalled it several times but the result was the same. See pictures below.
For your info before all this I had a 30 days trial package for Mac Antivirus which I uninstalled before downloading and installing the Multi Device package.
What can I do?
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I put the problem to BitDefender support centre. Their answer indicated that tere was no problem. I had a subscription that was as follows;
For windows : I have Total Security Multi Device
For Mac: I have only Antivirus for Mac
And for Android : Mobile Security & Antivirus.
As i have only Mac OSX and IOS the multi stuff is of no use to me.
I bought the Multi Device because I wanted all its features and was convinced that it worked ( completely) with Mac OS as is indicated below in their advertisement below.
I stated that a refund is in order, but so far no reply. Even a refund price diference of the less priced Antvirus for Mac would be ok with me.
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Hello,
I noticed that the situation has been resolved via 2016091514080001
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