BD 2017 keeps deleting file

Christopher
Christopher
in General


is there any way to exclude folders in the 2017 version of bitdefender, as I can't seem to make it not delete a certain addon file I have


 


I press recover and 2 seconds later i get a message that BD 2017 has deleted the file again, because it sees it as a trojan....

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  • Sorin G.
    Sorin G. ✭


    Hello,


     


    If you trust that file to be a false positive I would firstly suggest sending it to our labs to remove detection should it prove to be safe http://www.bitdefender.com/submit


    .You can add a exclusion to the file and its folder by going to Bitdefender > Protection > View Modules > Anti-Virus > Exclusions


    I would also suggest first disabling the two modules in Bitdefender > Protection > View Modules > Anti-Virus before removing the file from Quarantine to ensure the product doesn't automatically trigger and allows you to exclude it from its original location.

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