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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Unable to connect to the server
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Hello,
Please ensure you are running the latest network drivers also try a cabled connection should you be connected via Wi-Fi. Try to disable any VPN or Proxies active on the system and see if that makes any changes.
Should the issue persist please contact our support at bitsy@bitdefender.com with the logs from the Bitdefender Support Tool.
http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html0