Ransomware and Malware warnings for common programs?

jimsocal
edited November 2016 in Protection


I have the 30 day trial version of Total Security 2017. Am thinking of purchasing but I have a couple issues. Here's one, the other is in the Update thread.


I get errors of malware and ransomware that I'm pretty sure are common Windows programs.


One is: C/Windows/Explorer.EXE


Another is Wordpad.


See jpg's for all.


Why would bitdefender warn of basic Windows apps?




 


ransomware1.JPG


ransomware3.JPG


ransomware2.JPG

explorer.exe malicious.JPG

Comments


  • What is the best way to get support for this issue? Apparently not here, so is it email support or is there a phone or?



  • On 11/2/2016 at 1:28 PM, jimsocal said:



    I have the 30 day trial version of Total Security 2017. Am thinking of purchasing but I have a couple issues. Here's one, the other is in the Update thread.


    I get errors of malware and ransomware that I'm pretty sure are common Windows programs.


    One is: C/Windows/Explorer.EXE


    Another is Wordpad.


    See jpg's for all.


    Why would bitdefender warn of basic Windows apps?




     


    ransomware1.JPG


    ransomware3.JPG


    ransomware2.JPG


    explorer.exe malicious.JPG



    I think that your machine is infected because i don't have that issue


  • Hello,


     


    Please contact our support at bitsy@bitdefender.com and provide them with the logs from the Bitdefender System Logger


    http://www.bitdefender.com/support/total-security/-490.html