Firewall blocking ping from connection monitor program

jacav
jacav ✭
in Protection


Hi,


I have Bitdefender mutlidevice installed on a Win 10 PC.


If I try to ping www.ggogle.fr from command line it works OK.


When I use ConnectionMonitor program (http://www.steelbytes.com/?mid=24) to monitor my Internet connection and some sites uptime all the urls including google do not answer. If I stop the Bitdefender firewall the ping to all urls works OK.


Ping to ConnectionMonitor devices connected to the local network work OK.


I have included in the rules connectionmonitor.exe as allowed on all networks all protocols.


In the general rules I see a rule blocking incoming icmp requests but nothing about icmp outgoing requests.


My Ethernet adapter is set to Home/Office stealth mode Off Generic Off


Windows Network is set to Private


How can I see in a log what is going wrong and what should I do to Bitdefender configuration to have this working properly?


Tip? The file name of the exe ion disc includes capital letters: ConnectionMonitor.exe, once the rule is created in Bitdefender tue capital letters are replaced by non capital like this: connectionmonitor.exe. Does this explain the problem?


Regards

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Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Do you have any other security solutions installed on that machine ?


    Have you tried disabling the router's firewall to see if there is a conflict ?


    The reason I am asking is that I have downloaded the application and received the green checkmark for Google without changing any settings in Bitdefender.

  • jacav
    jacav ✭


    Hi Sorin,


    There are no other security solutions installed to my knowledge. But who knows ?


    Disabling the router firewall does not make any change.


    But considering that I can ping from command line works and that it does not from ConnectionMonitor, it seems to me that the problem is not a complete blocking of ICMP or any other ping related feature, but something related to ConnectionMonitor. And I fell the router cannot make the difference. Considering that it works on your configuration and that disbling Bitdefender firewall removes the problem I guess there is something related to Bitdefender parametrization in my installation.


    Is there a way to see in a log if and why Bitdefender blocked those pings?

  • jacav
    jacav ✭


    Hi,


     


    I have tried another utility: Net Uptime Monitor (https://netuptimemonitor.com/).


    This ones works with no problem once the program is added to the Ransomware protection whitelist.


    What Connection Monitor does which Bitdefender does not like?

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    This may sound silly but please create a copy of the application and move it to another partition or folder and see if it works then.


    Should the issue still persist please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool to see if everything is okay as on our test beds everything went proper.


    http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

  • jacav
    jacav ✭


    Hi,


    Per your suggestion I have copied the exe to another partition on another disk. This did not resolve the problem.


    I will then contact the support team as suggested.


    Many thanks

  • pozzo
    pozzo
    edited December 2016


    Firewall faulty

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