"Device limit exceeded"
i have installed Total security 2017 Multi device with 5 licenses my devices is showing 1 active and 1 Device limit exceeded" my subs is showing all licenses in use
Comments
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Hello,
Your subscription has been refreshed. Please let me know if you still encounter the issue.0 -
working fine now thank you for your support and assistance0 -
I experienced the same problem, actually.0 -
rOjterSWE your subscription has been refreshed. Let me know if you still encounter this situation.0 -
Thx, now it's working.0 -
In the event that TNP is activated on a third device (or the device has changed by resetting it) then an "Exceeded Device Limit" message will appear.
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Hello, I am experiencing the same issue. I had to reload my wife's laptop (fresh install), then loaded Total Security 2017, now I am being told by Bitdefender Central that I have exceeded my device limit. Currently my account shows 2 active devices and the 3rd says device limit reached. I opened a support ticket (201610231742000), sent screen shots & a BDSP file, etc.0 -
/index.php?/profile/205581-bassace64/&do=hovercard" data-mentionid="205581" href="<___base_url___>/index.php?/profile/205581-bassace64/" rel="">@BassAce64 Your subscription has been refreshed.0 -
Same problem here. My 1st device is a desktop pc and the other is a laptop. I've recently reformatted my laptop and reinstalled everything, but in my account says ive exceeded the device limit. My current subscription is a renewal for 3 devices/year.
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Hello,
I have unfortunately the same problem. Unfortunately, the German support does not solve the problem. So I hope that is helped me at this point.
What should I do?
Translated by Google ;-)
Hallo,
ich habe leider das selbe Problem. Leider schafft es der deutsche Support es nicht das Problem zu lösen. Deshalb hoffe ich das mir an dieser Stelle geholfen wird.
Was muss ich tun?
Übersetzt per Google ;-)0 -
Hello,
/index.php?/profile/205641-spark11482/&do=hovercard" data-mentionid="205641" href="<___base_url___>/index.php?/profile/205641-spark11482/" id="ips_uid_3192_6" rel="">@spark11482 I see that your subscription is already refreshed 2/3 devices active
/index.php?/profile/205695-nixgehtmitbdcentral/&do=hovercard" data-mentionid="205695" href="<___base_url___>/index.php?/profile/205695-nixgehtmitbdcentral/" rel="">@nixgehtmitbdcentral the account on the email address used on this forum has a trial subscription it that features a unlimited number of devices.0 -
Hello Sorin,
Yes, that's right. Only so I could restore my virus protection.
I will send the correct Accont email address as a personal message.0 -
Done0 -
I have the same problem, removed 1 device, but still it says I have 3 out of 3 devices in use! Ticketnumber 20161101122600020 -
It works again. Thanks!0 -
Hi, I also have a problem. I reinstalled Windows and Bitdefender Internet Security 2016. Bitdefender Central says "Device limit exceeded". I remove old device but still: DEVICES: 1/1. My ticket number is 20161104055200010 -
Hi, same problem here. Ticket number 20161108185800020 -
HI! same problem here I remove one device just to reinstall it and then it says device limite exceded. ticket number 2016111216360002 it shows 2/3 device actives in central.0 -
Same Problem Ticket 20161117212700010 -
Hello,
/index.php?/profile/206074-griswoold/&do=hovercard" data-mentionid="206074" href="<___base_url___>/index.php?/profile/206074-griswoold/" rel="">@griswoold Your issue is not similar to the one posted on this thread.
My colleagues from support will be able to handle the issue on ticket : 20161117212700010 -
12 hours ago, Sorin G. said:
Hello,
/index.php?/profile/206074-griswoold/&do=hovercard" data-mentionid="206074" href="<___base_url___>/index.php?/profile/206074-griswoold/" rel="">@griswoold Your issue is not similar to the one posted on this thread.
My colleagues from support will be able to handle the issue on ticket : 2016111721270001
It looks like they can't though.
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Help! Im also having the same device limit exceeded issue when I try to install it into my 3rd pc. The devices shown I use up 3/3 but Im actually using 2 devices.
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Hi - I have the same issue here. I've run the uninstall tools leaving two machines installed and I still see 3/3 used on the subscription, but "My Devices" shows one active device and another which says "device limit exceeded". I raised a ticket for this yesterday and also chatted to your customer care team, but haven't heard anything further - 2016120810450003.
My main machine is currently unprotected so I'd appreciate it if you can help.0 -
Working now - thanks!0 -
Hi - Ever since I updated my laptop I've also been having the same issue. I only have 2 PCs with activated software, however Bitdefender Central says I have 3/3 devices activated.0 -
Hello, same issue here. Bitdefender Total Security 2017 with 5 devices. Uninstalled Bitdefender on one device in order to install Bitdefender on a new one.
Now I get the same "Device limit exceeded". Have opened a ticket 2016113020200003 but nothing happens, so please look into this, thanks!
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Hello,
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Working, thanks! You may close the ticket.0 -
the problem appear again. Now it show Im using 2/3 devices but im actually just using 1 device only.
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Hello,
Most like the product was not removed properly from that machine. I recommend using the uninstall tool after uninstalling the product form the Control Panel.
I have refreshed your subscription.0 -
Hi,
I have encountered the same issue when trying to upgrade from Total Security 2015 to 2017 using my Family Pack subscription. My ticket number is 2017010315060004 .
Please help.0 -
I am experiencing the same issue.0 -
/index.php?/profile/201429-sorin-g/&do=hovercard" data-mentionid="201429" href="<___base_url___>/index.php?/profile/201429-sorin-g/" rel="">@Sorin G. Any chance you can help me out. Have been waiting a week after chatting about the issue with support. Now all I have gotten is a random email saying
Quote
Please be informed that we are currently working on resolving your Customer Care request, ticket no: 2017011802480001, and will be getting back to you shortly.
Thank you for your patience.
ticket no: 2017011802480001
Thanks0 -
I have the same issue, could you refresh my account? Ticket #20170129024800010 -
Hello.
Recently, I have stumbled upon the same problem. I had a conversation with Bitdefender Support Service and they recommended a procedure consisting of using the uninstall tool, removing Bitdefender Agent from Control Panel and removing the device from Bitdefender Central. After having tried those things, I still get the 3/3 Devices message in Bitdefender Central / My Subscriptions although in My Devices I only get 2 of my computers. In one of the replies to the conversation I had with the Support Service I referenced this thread, they said they would look into it, yet the problem persists. I would be grateful if you could help me out (maybe my problem could be solved this way too).
The ticket number is 2017012318550001.
Thank you.0 -
It seems to work.
Thank you very much!0 -
I have the same problem. Ticketnumber: 2017021415240010. 2 devices registered and 3 used in account. Currently running on third computer a trial version.0 -
Thank you. I have switched to the account and it is now working again.0
