Ransomware protection option "greyed out"

alokep

January 2017 in Protection

in BDTS 2017, even though Autopilot is on, Ransomware protection module "on-off" switch is greyed-out.

How do I enable it?

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Comments

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  Sorin G. ✭

  January 2017

  
  Hello,
  

  
   
  

  
  Can you please provide me with a screenshot of the ransomware page showing the greyed out option ?
  

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• 

  J K

  January 2017

  
  I Have the same problem. JK
  

  
   
  

  

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• 

  alokep

  January 2017

  
  Yes,  That is exactly what that screen looks like.  Even with AutoPilot on.
  

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• 

  Sorin G. ✭

  January 2017

  
  Hello,
  

  
   
  

  
  Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached.
  

  
  https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html
  

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