Can't Change my password...

Chuck_IV
Chuck_IV ✭✭
in Central


Going to install BD 2017 and went to create an account on Central. Apparently, I have an account rom a ways back so I did the reset password option.


 


When I click the email, it takes to a page to change my password but when I click the reset password button, I get...


" Oops, something went wrong. Please try again later." I have done the reset email twice now and I keep getting it.


 


Please take a look at your servers and see what is going on.


 


Thanks.

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Try to create a Central account now.


    https://central.bitdefender.com/

  • Chuck_IV
    Chuck_IV ✭✭


    I'm not trying to create an account, I'm trying to reset my password.


     


    And now when I ask it to send a reset password email, it's not sending it.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    On the email used on the forum there is no Central account.

  • Chuck_IV
    Chuck_IV ✭✭


    I initially went to create a Central account but it told me my email already had an account associated with it. So I tried to reset the password on it. I get the reset email but I get the above error when I click the reset password button after entering a new password.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Hence the reason I informed you to try to create the account again.


    There is no account under that email address, you encountered a glitch that has been resolved.

  • Chuck_IV
    Chuck_IV ✭✭


    Ok, so now it let me create a new account with my email. You must have cleared it(which you would have said that :) ) But I have an account now.


     


    Thanks you for the quick response.

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