[Fixed] Bitdefender Virus Shield Service Has Reported An Invalid Current State 0

McCartyRL
McCartyRL
edited February 2017 in General


In my event log I have a System Event Log entry #7016 - The message 'Invalid Current State 0'. This event appears on every boot up of Windows 7. My Bitdefender version is 21.0.18.898. I wish there was a way to get new releases without going through the uninstall/re-install process. Can anyone help me understand the error message and how to resolve it ? 

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  • faeronx
    faeronx


    Hello.


    Just installed bitdefender total security 2017. I used total security 2016 before it. And after installation i saw this message in my windows 7 Event Viewer journal - "Bitdefender Virus Shield Service Has Reported An Invalid Current State 0". This message logs every time i turn on my pc. There was no such messages, when i used total security 2016.


    Before install total security 2017 i used Bitdefender_2016_UninstallTool.exe for uninstalling total security 2016.


    I have windows 7 x64 ultimate and total security 2017 with latest update.


    Please, can u help me with this issue?

  • faeronx
    faeronx


    forgot to add some windows 7 Event Viewer journal info.


    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" /> 
    <EventID Qualifiers="49152">7016</EventID> 
    <Version>0</Version> 
    <Level>2</Level> 
    <Task>0</Task> 
    <Opcode>0</Opcode> 
    <Keywords>0x8080000000000000</Keywords> 
    <TimeCreated SystemTime="2017-02-10T09:01:08.903619900Z" /> 
    <EventRecordID>42891</EventRecordID> 
    <Correlation /> 
    <Execution ProcessID="672" ThreadID="820" /> 
    <Channel>System</Channel> 
    <Computer>f-pc</Computer> 
    <Security /> 
    </System>
    <EventData>
    <Data Name="param1">Bitdefender Virus Shield</Data> 
    <Data Name="param2">0</Data> 
    </EventData>
    </Event>


     

  • nicolaas
    nicolaas


    Same here.







    - <System>





      <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />





      <EventID Qualifiers="49152">7016</EventID>





      <Version>0</Version>





      <Level>2</Level>





      <Task>0</Task>





      <Opcode>0</Opcode>





      <Keywords>0x8080000000000000</Keywords>





      <TimeCreated SystemTime="2017-02-11T09:51:04.502814100Z" />





      <EventRecordID>1072419</EventRecordID>





      <Correlation />





      <Execution ProcessID="1320" ThreadID="1500" />





      <Channel>System</Channel>





      <Computer>nico-PC</Computer>





      <Security />




      </System>






    - <EventData>





      <Data Name="param1">Bitdefender Virus Shield</Data>





      <Data Name="param2">0</Data>




      </EventData>





      </Event>



     



    Do not know when this started, but it is recently. Using Internet Security 2017


  • FantoMax
    FantoMax ✭


    Also for me same error, before Bitdefender IS2017 I had Internet Security 2016



    Quote









    - <System>





      <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />





      <EventID Qualifiers="49152">7016</EventID>





      <Version>0</Version>





      <Level>2</Level>





      <Task>0</Task>





      <Opcode>0</Opcode>





      <Keywords>0x8080000000000000</Keywords>





      <TimeCreated SystemTime="2017-02-11T20:53:48.343750000Z" />





      <EventRecordID>222377</EventRecordID>





      <Correlation />





      <Execution ProcessID="584" ThreadID="724" />





      <Channel>System</Channel>





      <Computer>Paola-PC</Computer>





      <Security />




      </System>






    - <EventData>





      <Data Name="param1">Bitdefender Virus Shield</Data>





      <Data Name="param2">0</Data>




      </EventData>





      </Event>





     

  • nicolaas
    nicolaas


    Today I cleaned up (ccleaner) op a HP desktop (registry). And yes, also the error as mentioned above.


    So Bitdefender, if there is a solution, please react.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    The issue has already been reported (merged the threads)


    Our devs are working on a fix and will be deployed via automatic updates.

  • faeronx
    faeronx


    1.5 months have been passed since i reported a problem, and still it's not fixed. Please don't forget about it.

  • bazill
    bazill
    edited April 2017


    I have the same problem on Windows 7 64 bit Ultimate Sp1. This is very disturbing to work. An error message appears when the computer is turned on and when turned off. As the computer is turned on and off as well as restart happen for a very long time.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    The thread will be updated when a fix is available.


    Rest assured that it does not compromise the security of your machine or Bitdefender's efficiency to keep it protected.

  • mmoussa
    mmoussa


    I have the same problem on Windows 7 32 bit Home Premium SP1 but with 2 consecutive events!!


    Event 7016: The Bitdefender Virus Shield service has reported an invalid current state 0


    Event 7022: The Bitdefender Device Management Service service hung on starting


    This should be a priority now to Bitdefender team!!




    Description:

    The Bitdefender Virus Shield service has reported an invalid current state 0.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

        <EventID Qualifiers="49152">7016</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2017-04-09T03:51:05.906051600Z" />

        <EventRecordID>1705750</EventRecordID>

        <Correlation />

        <Execution ProcessID="664" ThreadID="888" />

        <Channel>System</Channel>

        <Computer>Mostapha-NB</Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">Bitdefender Virus Shield</Data>

        <Data Name="param2">0</Data>

      </EventData>

    </Event>


     




    Description:

    The Bitdefender Device Management Service service hung on starting.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

        <EventID Qualifiers="49152">7022</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime="2017-04-09T03:53:07.945066000Z" />

        <EventRecordID>1705759</EventRecordID>

        <Correlation />

        <Execution ProcessID="664" ThreadID="668" />

        <Channel>System</Channel>

        <Computer>Mostapha-NB</Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">Bitdefender Device Management Service</Data>

      </EventData>

    </Event>

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    The issue reported in this thread has been addressed in the latest build : 21.0.25.80


    Please note that this update requires a reboot to take effect.

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