BD Icon Grayed Out

SteveP
SteveP
in Protection


On my PC I find the BD icon in the notification tray grayed out. I look at Services and will find the BD Virus Shield service stopped. I restart the service and all is ok. This has happened at least a half dozen times.


Any idea why this is happening?

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    What windows version and build are you running on that machine ?


    What Bitdefender product and build?

  • SteveP
    SteveP


    I am running Windows 10 Professional, build 15063.14. I am running BD Total Security 2017.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Insider/Beta builds are not supported by Bitdefender.


    We recommend reverting to the live version of the Windows operating system to resume normal functionality. 15063.138

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