[Fixed] VSSERV service keeps stopping/crashing
For a very long time now I have been dealing with the VSSERV service stopping/crashing and the BD icon in the tray turning gray and complaining about the service not responding.
This was happening once a day at first and now it is about 2-3 times a day.
There are no other anti-virus or security applications installed on the computer.
I have tried uninstalling BitDefender, restarting, then reinstalling, restarting, and running all pending updates and restarting again.
This issue was present in the 2015, 2016, and now the 2017 version.
PLEASE HELP!
Comments
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Hello,
Please let me know what Windows build are you running on that machine.0 -
This is also happening to me.
I am running version 1703, build 15063.138.0 -
this is my problem too
OS: version 1703, build 15063.138
and also when i press start VSSERV on taskmanager>services BD2017 works fine, but only for 10 or 15 sec vsserv stops again. Look at these three pictures may can help you solve our problem
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Have you tried the Repair option for BD ?
If that doesn't work, maybe uninstall using the BD Uninstall Tool to get a more complete uninstall, and then doing a fresh install.0 -
i tried BD repair tool
and also i unistalled BD with bitdefender unistaler 2017 in safe mode and normal mode (didnt help)
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i've tested older versions of bitdefender too they wont work on win10 build 1703
i think only way to fix this is going back to the previous version of windows 10 (build 1603) until microsoft OR bitdefender releases an update to fix this problem.
or you can trust windows defender for a short time until they fix problem (which i did)0 -
I'm also running WIn 10 Creators V 15063.138 64 bit without issues. BD is working fine, and I have had no problems with BD services stopping.
If a clean install of BD doesn't work and a restart after, it might be a case of going back to a previous Windows build or a clean Win 10 install.
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I have the same issue and an open ticket, but not sorted out as yet... Tried repairing and even did a clean install...
You might try taking a look at the event viewer to see when it falls over and what the machine is doing at the time.For me it looks like my PLEX media server might be causing it - because that's the only thing running (watching TV over wifi) when all the errors starts0 -
Hello,
As of yet I was unable to reproduce this issue on our test beds.
We are currently investigating this issue. I'll keep you all updated on the matter.
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well, i thing last update for windows will solve the problem .
April 25, 2017—KB4016240 (OS Build 15063.250)
Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4016240)
Improvements and fixes
Addressed issue where VMs might experience loss in network connectivity while provisioning IP addresses.
Addressed issue that does not initiate a remote ring on the device when RemoteRing Configuration Service Provider (CSP) is used.
Addressed issue where a memory leak occurs in Internet Explorer when hosting pages containing nested framesets that load cross-domain content.
Addressed issue where Internet Explorer 11 does not save JavaScript files when exporting to an MHT file.
Addressed issue that causes users to get logged out from Web applications intermittently.
Addressed issue with a very dim internal monitor that may occur when booting with the external monitor only and then switching to the built-in panel only.
Addressed issue where running Win32 Direct3D applications or games in full-screen exclusive mode causes the system to become unresponsive when resuming from Connected Standby.
Addressed issue where when upgrading to Windows 10, version 1703, with the system language set to Chinese, the progress page displays geometric shapes instead of the correct localized strings.
Addressed issue that prevents the lock screen from being disabled using Group Policy on Professional SKUs.
Addressed issue in Windows Forms configuration options, which causes antivirus applications to stop working at startup.
Addressed additional issues with compatibility, Internet Explorer, and Microsoft Edge.
https://support.microsoft.com/en-us/help/4016240/windows-10-update-kb40162400 -
On 4/19/2017 at 0:03 PM, Sorin G. said:
Hello,
Please let me know what Windows build are you running on that machine.
I am currently running version 1607 Build 14393.10660 -
5 hours ago, warcraft said:
well, i thing last update for windows will solve the problem .
April 25, 2017—KB4016240 (OS Build 15063.250)
Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4016240)
Improvements and fixes
Addressed issue where VMs might experience loss in network connectivity while provisioning IP addresses.
Addressed issue that does not initiate a remote ring on the device when RemoteRing Configuration Service Provider (CSP) is used.
Addressed issue where a memory leak occurs in Internet Explorer when hosting pages containing nested framesets that load cross-domain content.
Addressed issue where Internet Explorer 11 does not save JavaScript files when exporting to an MHT file.
Addressed issue that causes users to get logged out from Web applications intermittently.
Addressed issue with a very dim internal monitor that may occur when booting with the external monitor only and then switching to the built-in panel only.
Addressed issue where running Win32 Direct3D applications or games in full-screen exclusive mode causes the system to become unresponsive when resuming from Connected Standby.
Addressed issue where when upgrading to Windows 10, version 1703, with the system language set to Chinese, the progress page displays geometric shapes instead of the correct localized strings.
Addressed issue that prevents the lock screen from being disabled using Group Policy on Professional SKUs.
Addressed issue in Windows Forms configuration options, which causes antivirus applications to stop working at startup.
Addressed additional issues with compatibility, Internet Explorer, and Microsoft Edge.
https://support.microsoft.com/en-us/help/4016240/windows-10-update-kb4016240
My issue occurs after the system has been running for at least an hour or so, not really at startup.
For some reason I can't see this update, but I will install it as soon as it becomes available.
Thanks
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Hello,
Can you please also confirm that you are using the latest build of Bitdefender 21.0.25.80 and that the issue still persists.
Please note that the update requires a reboot to take effect.0 -
I'd like to add my two cents to this discussion. I am having similar issues as well. I can re-active the service when it goes off through services, but sometime later it goes off again. I am unsure if it is conflicting with anything else. I generally run splashtop, teamviewer, some torrent downloading and a plex server, also the communication server called murmur (mumble). I have contacted support and sent them information they requested, however they want to remote into my machine to check on things and i'm not sure how comfortable I am with that.
I also put firewall and virus scan exclusions to the plex server. Anyone figure out a solution? i'm concerned that my server is not protected for short periods of time. I even set up a reboot schedule to make sure the service stays on. Funny enough, i can't "access" the restart service under services as I believe its protected by bitdefender.
Hope someone has a solution. I have two other PCs that do NOT have this issue. SO i'm thinking software conflict?0 -
On 4/27/2017 at 0:59 AM, Sorin G. said:
Hello,
Can you please also confirm that you are using the latest build of Bitdefender 21.0.25.80 and that the issue still persists.
Please note that the update requires a reboot to take effect.
I am currently on version 21.0.24.62 and when I try to update it says there are no new updates.
7 hours ago, maseren said:
I'd like to add my two cents to this discussion. I am having similar issues as well. I can re-active the service when it goes off through services, but sometime later it goes off again. I am unsure if it is conflicting with anything else. I generally run splashtop, teamviewer, some torrent downloading and a plex server, also the communication server called murmur (mumble). I have contacted support and sent them information they requested, however they want to remote into my machine to check on things and i'm not sure how comfortable I am with that.
I also put firewall and virus scan exclusions to the plex server. Anyone figure out a solution? i'm concerned that my server is not protected for short periods of time. I even set up a reboot schedule to make sure the service stays on. Funny enough, i can't "access" the restart service under services as I believe its protected by bitdefender.
Hope someone has a solution. I have two other PCs that do NOT have this issue. SO i'm thinking software conflict?
I too am running Plex Media Server, uTorrent, and TeamViewer. I wonder if anyone else having this issue is running any of those? Plex perhaps?0 -
Hello,
/index.php?/profile/208816-sirace135/&do=hovercard" data-mentionid="208816" href="<___base_url___>/index.php?/profile/208816-sirace135/" style="" rel="">@sirace135 Please reboot the machine if you haven't done so already. Alternatively I would suggest a fresh install of the product.
Highly advisable to use the uninstall tool to clean the machine and install + update + reboot. www.bitdefender.com/uninstall0 -
Been having the same issue for a while now, have both repaired and reinstalled the Total Security Application 2017, it made no difference whatsoever. Have subbitted logs to support about a week ago but havent received a responce (the support is very slow).
Have Plex, Subsonic and Deluge constanly running. The VSSERV service only seems to fail when streaming (reencode not direct) from Plex specifically if i play and pause repeatedly, please could someone else try this?0 -
Dawg that might be it. I'm starting to see a pattern. I'll run some Plex movies and force my server to encode vs original quality.
I have installed latest version of bitdefender though so maybe that fixes things. I'll report back0 -
/index.php?/profile/201429-sorin-g/&do=hovercard" data-mentionid="201429" href="<___base_url___>/index.php?/profile/201429-sorin-g/" rel="">@Sorin G. This issue has been going on for quite a while, I have rebooted the machine over 100 times since the issue started. I have also tried uninstalling, restarting, then reinstalling, I have tried using the bitdefender uninstall tool, I have also used Revo Uninstaller (fantastic universal uninstall tool), and still have the same issues.
/index.php?/profile/209053-dawgtanion/&do=hovercard" data-mentionid="209053" href="<___base_url___>/index.php?/profile/209053-dawgtanion/" rel="">@Dawgtanion I will give this a try and see if we can't get a pattern to surface here. I have a pretty packed schedule so I will reply when I have a chance with results.0 -
/index.php?/profile/209053-dawgtanion/&do=hovercard" data-mentionid="209053" href="<___base_url___>/index.php?/profile/209053-dawgtanion/" rel="">@Dawgtanion This is CONFIRMED! As SOON as I changed my streaming on plex, from ORIGINAL to some transcode 480p or 720p or some such, within moments, Bitdefender services closed down. How do we inform the Bitdefender crew about this? I know this is their forums, but not sure if they monitor big issues like this.
I broke this within moments a second and a third time when I tested it again. this IS the cause of our bitdefender services breaking. This has something to do with transcoding i believe. Unsure why.0 -
Hello,
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" style="" rel="">@maseren I'm here. Can you please give me more details about how you setup your PLEX ? What file did you stream, on what device? Did you use their Player or through the browser ?
A screenshot would be most helpful (settings) as I am trying to reproduce this issue on our test beds.
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4 minutes ago, Sorin G. said:
Hello,
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maseren I'm here. Can you please give me more details about how you setup your PLEX ? What file did you stream, on what device? Did you use their Player or through the browser ?
A screenshot would be most helpful (settings) as I am trying to reproduce this issue on our test beds.
Mine crashes when streaming to an ipad encoding from 1080p MKV to 720p mp4 (i think this is the apple container)0 -
19 minutes ago, maseren said:
/index.php?/profile/209053-dawgtanion/&do=hovercard" data-mentionid="209053" href="<___base_url___>/index.php?/profile/209053-dawgtanion/" rel="">@Dawgtanion This is CONFIRMED! As SOON as I changed my streaming on plex, from ORIGINAL to some transcode 480p or 720p or some such, within moments, Bitdefender services closed down. How do we inform the Bitdefender crew about this? I know this is their forums, but not sure if they monitor big issues like this.
I broke this within moments a second and a third time when I tested it again. this IS the cause of our bitdefender services breaking. This has something to do with transcoding i believe. Unsure why.
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maserenThanks for testing this.0 -
/index.php?/profile/201429-sorin-g/&do=hovercard" data-mentionid="201429" href="<___base_url___>/index.php?/profile/201429-sorin-g/" rel="">@Sorin G. didn't know you where part of support. Ok as for how i setup plex. Plex is quite detailed. But i captured what i can.
Sadly Sorin, after my fourth try, i can't seem to break it, however, first 3 times it broke! frustrating. The file i am streaming is an MKV file. Not sure what else i can tell you about it. Streaming was directly to a chrome browser window. Not a phone.
My attempts to replicate second time around did not work. Argh! Hope this helps.
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Yep it broke as SOON as i sent you that message. So yeah its recreated.0 -
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maseren That makes a LOT of sense because I am CONSTANTLY encoding stuff and streaming etc. Can't wait to test this some more.0 -
Same thing's happening to me, also running Plex, direct streaming audio/video to an Apple TV.0 -
Hello all,
Yesterday was released a new build 21.0.25.84 which should fix this type of crash.
Could you please follow first the steps below?
1. Bring up Bitdefender and click on Update Now.
2. Wait until the update process completes, then click the notifications (bell) icon from the left side and select the Critical tab.
3. Locate in the list the update event asking to reboot the computer. Click on it and then click 'Restart Now' button in the displayed details.
Note: If you don't see the notification to reboot the computer in events simply restart Windows.
4. After the computer reboots, make sure you have the latest build: right click on the Bitdefender icon from the system tray (the area near Windows clock), choose About and look at the Product Information number. It should be 21.0.25.84.
We are looking forward to your results.0 -
That's the version I've been running and that has been crashing:
Faulting application name: vsserv.exe, version: 21.0.25.84, time stamp: 0x5901c81e
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x2e74
Faulting application start time: 0x01d2c3b740edeb22
Faulting application path: C:\Program Files\Bitdefender\Bitdefender 2017\vsserv.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: a569ab21-6d9c-4bae-934d-24f2a89d4226
Faulting package full name:
Faulting package-relative application ID:0 -
/index.php?/profile/209058-mascooby/&do=hovercard" data-mentionid="209058" href="<___base_url___>/index.php?/profile/209058-mascooby/" id="ips_uid_7140_10" rel="">@MAscooby
Sorry to hear that the Bitdefender crash persists on your device with the live build 21.0.25.84. To further investigate it please follow the steps below.
1) download (save) the file attached to this message.
2) rename the file from AddCrashDump.regX3 into AddCrashDump.reg (delete the final X). Run it and confirm the registry change.
3) restart the computer and wait until Bitdefender crashes again.
4) open the folder C:\CrashDumps and look for the newest file named vsserv.exe.something.dmp
Please attach it to your reply.
Note: if the size of the file exceeds the attachment limit, you can also upload it on a file transfer site of your choice such as https://www.sendspace.com/ , http://www.filemail.com/ , https://www.wetransfer.com https://www.google.com/drive or http://www.fileconvoy.com and then reply with the download link so I can retrieve it.
Thank you in advance for your cooperation.0 -
/index.php?/profile/34114-georgia/&do=hovercard" data-mentionid="34114" href="<___base_url___>/index.php?/profile/34114-georgia/" rel="">@GeorgiaSome bad news sadly. I ran a dual transcoding on my plex server, and soon after Bitdefender services switched off. Anything else i can try? do you need logs? let me know please as this issue is strange.0 -
17 minutes ago, maseren said:
/index.php?/profile/34114-georgia/&do=hovercard" data-mentionid="34114" href="<___base_url___>/index.php?/profile/34114-georgia/" rel="">@GeorgiaSome bad news sadly. I ran a dual transcoding on my plex server, and soon after Bitdefender services switched off. Anything else i can try? do you need logs? let me know please as this issue is strange.
To confirm, i was able to break it continuously as I switched transcoding. From 1.5mbps to 2mbps etc...
NOTE: I have updated to the latest version of bitdefender, confirmed that through the method you mentioned above. Restarted the PC as well.0 -
2 hours ago, Georgia said:
/index.php?/profile/209058-mascooby/&do=hovercard" data-mentionid="209058" href="<___base_url___>/index.php?/profile/209058-mascooby/" rel="">@MAscooby
Sorry to hear that the Bitdefender crash persists on your device with the live build 21.0.25.84. To further investigate it please follow the steps below.
I've installed the .reg change and I'm waiting for a crash... I haven't tried playing any media via Plex yet, and so far no crashes.0 -
MAscooby Please try it. I would like to hear what is the outcome.
Hope that there are no more crashes and the problem is solved with new version.
Cheers0 -
If any of you still encounter the vsserv.exe crash after updating Bitdefender 2017 to the latest version 21.0.25.84 and restarting Windows, please post back the resulted dump obtained with the /index.php?/topic/75792-vsserv-service-keeps-stoppingcrashing/&do=findComment&comment=270826" rel="">above method.
Looking forward to hearing from you!0 -
6 hours ago, Georgia said:
Ok, you need to correct your instructions, the C:\crashdumps has to be created by the user.
Sorry to hear that the Bitdefender crash persists on your device with the live build 21.0.25.84. To further investigate it please follow the steps below.
1) download (save) the file attached to this message.
2) rename the file from AddCrashDump.regX3 into AddCrashDump.reg (delete the final X). Run it and confirm the registry change.
3) restart the computer and wait until Bitdefender crashes again.
4) open the folder C:\CrashDumps and look for the newest file named vsserv.exe.something.dmp
Please attach it to your reply.
Note: if the size of the file exceeds the attachment limit, you can also upload it on a file transfer site of your choice such as https://www.sendspace.com/ , http://www.filemail.com/ , https://www.wetransfer.com https://www.google.com/drive or http://www.fileconvoy.com and then reply with the download link so I can retrieve it.
Thank you in advance for your cooperation.
/applications/core/interface/file/attachment.php?id=16307" rel="">AddCrashDump.regX
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Hi there, i've emailed you a 7zip of the dump file after i force crashed the services by playing a video on the Apple Plex app. Fastest way to break it seems to be through that.
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0
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5 hours ago, Georgia said:
If any of you still encounter the vsserv.exe crash after updating Bitdefender 2017 to the latest version 21.0.25.84 and restarting Windows, please post back the resulted dump obtained with the /index.php?/topic/75792-vsserv-service-keeps-stoppingcrashing/&do=findComment&comment=270826" rel="">above method.
Looking forward to hearing from you!
Two more:
https://mega.nz/#!RyhEBRzI!hizdBCuEBBjEQ_cO4hWuJalgVT-6Q3m3UazXdjuyqPs
https://mega.nz/#!kupVkBRS!MoEsK-d_xjo9UNP1MTmTQwR3IyyBMkWyuvYd-8jFZqg0 -
Thank you so much for taking the time to submit the requested dumps. I managed to retrieve all of them.
You can now prevent Windows from generating other dumps as follows:
1. Download the file RemoveCrashDump.regX and rename it into RemoveCrashDump.reg
2. Run it and confirm the change.
3. Delete the folder C:\CrashDumps
I have sent the dumps to the Bitdefender developers for debugging, and when a fix will be available you will be notified here. As a temporary workaround - until the fix is released - you can install Bitdefender 2016 from here and activate it with the same Central account.
PS: if anyone else is still experiencing vsserv crashes after updating Bitdefender 2017 to the current version 21.0.25.84 please post back your dump files, to check if the root cause is the same.0 -
/index.php?/profile/34114-georgia/&do=hovercard" data-mentionid="34114" href="<___base_url___>/index.php?/profile/34114-georgia/" rel="">@GeorgiaYou won't believe this. This is insane. I installed Bitdefender 2016 as you suggested, uninstalling 2017 first. And at first I thought it was doing ok, but just like 2017 it also broke. Bitdefender services went off AGAIN.
Can you clarify, is this an issue with the software, is this some kind of intrusion into my system? i'm getting pretty concerned here. Please let me know what my next steps are. If it's a software issue that's fine, i am sure you'll fix it, but if it's something else, i'd like to know.
By the way, i'm not sure if thus could affect the cause, and you guys already have my full list of software used etc... through the document i sent you, but essentially, i also use teamviewer and splashtop desktop to remotely connect to my PC at home, though my other two PCs also have that and bitdefender services never go off. Anyways, let me know.0 -
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maserenI'm sorry to hear about the outcome.
Rest assured that this is not the effect of a local infection. It's a software bug.To further look into this matter could you please open this folder if Bitdefender 2016 is still installed?
C:\Program Files\Bitdefender\Bitdefender 2016
Locate bdpredir.dll and right click on it, then select Properties. Click the Details tab and post back the file version shown there.
Thank you.0 -
3 minutes ago, Georgia said:
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maserenI'm sorry to hear about the outcome.
Rest assured that this is not the effect of a local infection. It's a software bug.To further look into this matter could you please open this folder if Bitdefender 2016 is still installed?
C:\Program Files\Bitdefender\Bitdefender 2016
Locate bdpredir.dll and right click on it, then select Properties. Click the Details tab and post back the file version shown there.
Thank you.
/index.php?/profile/34114-georgia/&do=hovercard" data-mentionid="34114" href="<___base_url___>/index.php?/profile/34114-georgia/" rel="">@GeorgiaFile version is 7.0.0.31 33540 -
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" id="ips_uid_9939_6" rel="">@maserenThanks for the prompt reply. If it's not too much of a trouble, could you uninstall Bitdefender 2016 as well and install this time Bitdefender 2015? The download links are in this article - proceed with step 2 and skip step 1, which is an old uninstall tool.
Please keep me updated.0 -
21 minutes ago, Georgia said:
/index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maserenThanks for the prompt reply. If it's not too much of a trouble, could you uninstall Bitdefender 2016 as well and install this time Bitdefender 2015? The download links are in this article - proceed with step 2 and skip step 1, which is an old uninstall tool.
Please keep me updated.
/index.php?/profile/34114-georgia/&do=hovercard" data-mentionid="34114" href="<___base_url___>/index.php?/profile/34114-georgia/" rel="">@GeorgiaWill my central ID work for the 2015 version? its asking me for either that or some kind of key to activate it. Using a trial for now. My attempt to use my central ID did not work.0 -
I haven't tried 2016 yet, but mine only seems to crash when Plex is streaming something. I do have TeamViewer installed and I also use Microsoft Remote Desktop to connect to the server on which BitDefender's crashing, but the crashes don't seem to correlate to remote access (they happen even when I'm not connected or trying to connect).0 -
/index.php?/profile/34114-georgia/&do=hovercard" data-mentionid="34114" href="<___base_url___>/index.php?/profile/34114-georgia/" rel="">@GeorgiaGeorgia, no luck. Bitdefender 2015 also disables service very quickly as soon as I start streaming anything with transcode. Was able to break it in seconds as soon as I started streaming through my IPAD (transcoding video). Generally its safer without transcoding.
/index.php?/profile/209058-mascooby/&do=hovercard" data-mentionid="209058" href="<___base_url___>/index.php?/profile/209058-mascooby/" rel="">@MAscoobyyeah you're right, its basically streaming and transcoding I believe.0 -
Might as well also replay. have the exact save problem with the crashes... i do not have teamviewer or use Microsoft Remote Desktop.
I do use Plex sever and indeed VSSERV crashes when its steaming.
So far i repaired, reinstalled and even formatted my entire PC. but nothing has worked.
My laptop that has almost the same software but no Plex server seems to work OK.
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/index.php?/profile/203365-jackolas/&do=hovercard" data-mentionid="203365" href="<___base_url___>/index.php?/profile/203365-jackolas/" rel="">@JackolasGeorgia has confirmed this is a bug in the software and my testing has confirmed it seems to extend to 2016 and 2015 as well, as per my messages above to Georgia.0 -
Been using bitdefender and plex for the past 4 years this problem only started a few months ago. The first versions of total security 2017 worked fine with plex.0 -
5 minutes ago, Dawgtanion said:
Been using bitdefender and plex for the past 4 years this problem only started a few months ago. The first versions of total security 2017 worked fine with plex.
/index.php?/profile/209053-dawgtanion/&do=hovercard" data-mentionid="209053" href="<___base_url___>/index.php?/profile/209053-dawgtanion/" rel="">@DawgtanionThats very strange. Considering i just tested 2016 and 2015 and the issue happened on all of them.0
